<p><strong>Our client owns and operates a unique, high-energy family restaurant with a strong events and entertainment focus, requires a GM that is operationally excellent, highly organised, and able to deliver exceptional customer experiences while driving efficiency and profitability.</strong></p><p>The venue operates FRI, SAT, SUN & Public Holidays.</p><p><strong><br>Requirements:</strong></p><ul><li><p>Experience: Minimum of 5 years proven experience in a senior management role within a high-volume restaurant environment.</p></li><li><p>Financial & Systems Knowledge: Strong proficiency in GAAP Essential</p></li><li><p>Operational Expertise: Track record of successfully managing restaurants with turnovers exceeding R3 million per month.</p></li><li><p>Leadership: Strong people management skills, with the ability to motivate and manage large teams effectively.</p></li><li><p>Professional Status: Candidate must currently be employed in a similar role</p></li></ul><p><br><strong>Job Description:<br><span style="color:rgb(17, 17, 17);">Operational Management:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Oversee day-to-day restaurant operations, including opening and closing procedures.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Ensure compliance with health and safety regulations, including hygiene standards.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Maintain high-quality service standards and address any operational issues promptly.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Coordinate with kitchen and front-of-house teams to ensure smooth service flow.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Financial Management:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Monitor and manage the restaurants budget to control costs and maximize profitability.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Analyze financial performance, including sales, labor costs, and inventory levels.</span></p></li><li><p>Prepare and present financial reports to owners/shareholders. </p></li><li><p><span style="color:rgb(17, 17, 17);">Implement strategies to boost revenue, such as promotions or up-selling techniques.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Staff Management:</span></strong></p><ul><li><p>Recruit, hire, train, and manage restaurant staff, including front-of-house and kitchen teams.</p></li><li><p><span style="color:rgb(17, 17, 17);">Create staff schedules to ensure adequate coverage while controlling labor costs.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Conduct performance reviews, provide feedback, and implement disciplinary measures when needed.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Foster a positive work environment to maintain high staff morale and retention.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Customer Service:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Ensure exceptional customer service and handle complaints or disputes professionally.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Monitor and improve the overall guest experience, including food quality, ambiance, and service speed.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Act as the face of the restaurant by interacting with guests and building relationships with regular customers.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Inventory and Supply Chain Management:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Oversee ordering and inventory management to prevent shortages or excess stock.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Build and maintain relationships with suppliers to ensure consistent quality and pricing.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Implement systems to minimize waste and control food costs.</span></p></li></ul><p><strong>Marketing and Promotions:</strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Work with the marketing team to plan and execute promotions, events, or themed nights.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Monitor local market trends and competitors to adjust strategies accordingly.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Ensure the restaurants social media presence and online reputation are managed effectively.</span><br></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Compliance and Administration:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Ensure compliance with licensing, labor laws, and health regulations.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Manage payroll, staff documentation, and any administrative tasks.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Stay updated on industry standards and implement best practices.</span></p></li></ul><p><strong>Strategic Planning:</strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Develop and implement short-term and long-term strategies for growth and innovation.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Collaborate with owners and other managers to align on goals and vision.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Introduce new ideas, technologies, or menu items to improve customer experience and efficiency.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Problem-Solving and Crisis Management:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Resolve operational, staff, or customer issues quickly and effectively.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Handle emergencies, such as equipment breakdowns or staffing shortages, with minimal disruption.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Key Skills for required for this GM role:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Strong leadership and communication skills.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Excellent organizational and multitasking abilities.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Financial acumen and proficiency with POS systems (GAAP or Pilot Essential).</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Problem-solving skills and the ability to stay calm under pressure.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">In-depth knowledge of restaurant operations and customer service standards.</span></p></li></ul>

<p><strong>Our client owns and operates a unique, high-energy family restaurant with a strong events and entertainment focus, requires a GM that is operationally excellent, highly organised, and able to deliver exceptional customer experiences while driving efficiency and profitability.</strong></p><p>The venue operates FRI, SAT, SUN & Public Holidays.</p><p><strong><br>Requirements:</strong></p><ul><li><p>Experience: Minimum of 5 years proven experience in a senior management role within a high-volume restaurant environment.</p></li><li><p>Financial & Systems Knowledge: Strong proficiency in GAAP Essential</p></li><li><p>Operational Expertise: Track record of successfully managing restaurants with turnovers exceeding R3 million per month.</p></li><li><p>Leadership: Strong people management skills, with the ability to motivate and manage large teams effectively.</p></li><li><p>Professional Status: Candidate must currently be employed in a similar role</p></li></ul><p><br><strong>Job Description:<br><span style="color:rgb(17, 17, 17);">Operational Management:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Oversee day-to-day restaurant operations, including opening and closing procedures.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Ensure compliance with health and safety regulations, including hygiene standards.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Maintain high-quality service standards and address any operational issues promptly.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Coordinate with kitchen and front-of-house teams to ensure smooth service flow.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Financial Management:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Monitor and manage the restaurants budget to control costs and maximize profitability.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Analyze financial performance, including sales, labor costs, and inventory levels.</span></p></li><li><p>Prepare and present financial reports to owners/shareholders. </p></li><li><p><span style="color:rgb(17, 17, 17);">Implement strategies to boost revenue, such as promotions or up-selling techniques.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Staff Management:</span></strong></p><ul><li><p>Recruit, hire, train, and manage restaurant staff, including front-of-house and kitchen teams.</p></li><li><p><span style="color:rgb(17, 17, 17);">Create staff schedules to ensure adequate coverage while controlling labor costs.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Conduct performance reviews, provide feedback, and implement disciplinary measures when needed.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Foster a positive work environment to maintain high staff morale and retention.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Customer Service:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Ensure exceptional customer service and handle complaints or disputes professionally.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Monitor and improve the overall guest experience, including food quality, ambiance, and service speed.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Act as the face of the restaurant by interacting with guests and building relationships with regular customers.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Inventory and Supply Chain Management:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Oversee ordering and inventory management to prevent shortages or excess stock.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Build and maintain relationships with suppliers to ensure consistent quality and pricing.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Implement systems to minimize waste and control food costs.</span></p></li></ul><p><strong>Marketing and Promotions:</strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Work with the marketing team to plan and execute promotions, events, or themed nights.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Monitor local market trends and competitors to adjust strategies accordingly.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Ensure the restaurants social media presence and online reputation are managed effectively.</span><br></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Compliance and Administration:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Ensure compliance with licensing, labor laws, and health regulations.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Manage payroll, staff documentation, and any administrative tasks.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Stay updated on industry standards and implement best practices.</span></p></li></ul><p><strong>Strategic Planning:</strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Develop and implement short-term and long-term strategies for growth and innovation.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Collaborate with owners and other managers to align on goals and vision.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Introduce new ideas, technologies, or menu items to improve customer experience and efficiency.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Problem-Solving and Crisis Management:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Resolve operational, staff, or customer issues quickly and effectively.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Handle emergencies, such as equipment breakdowns or staffing shortages, with minimal disruption.</span></p></li></ul><p><strong><span style="color:rgb(17, 17, 17);">Key Skills for required for this GM role:</span></strong></p><ul><li><p><span style="color:rgb(17, 17, 17);">Strong leadership and communication skills.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Excellent organizational and multitasking abilities.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Financial acumen and proficiency with POS systems (GAAP or Pilot Essential).</span></p></li><li><p><span style="color:rgb(17, 17, 17);">Problem-solving skills and the ability to stay calm under pressure.</span></p></li><li><p><span style="color:rgb(17, 17, 17);">In-depth knowledge of restaurant operations and customer service standards.</span></p></li></ul>