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Sandton: Operations (Travel Specialist)




Date 2024-04-09
Job Title Operations (Travel Specialist)
Employer
More Information
Salary Market related
Category Catering Hospitality
Location North Johannesburg
/ Sandton

Job Summary

KEY OUTPUTS: Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers, telephonically and via email. Managing the reservations process including handling of bookings from Confirmed to finalising, including invoicing and travel documents Ensuring turnaround times are strictly adhered to according to standard operating practices Saturday duty on a rotation basis Public Holiday duty on a rotation basis Backup for colleagues when they are away from the office Expanding product knowledge through attending training sessions Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife KNOWLEDGE REQUIRED: A good knowledge on any of the destinations that &Beyond promote within South, Southern and East Africa An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa Good understanding of delivering excellent service to Travel Planner/guests An in-depth knowledge of Tourplan or a similar booking system A willingness and aptitude to learn Good organisational ability Lateral thinking ability Initiative SKILLS REQUIRED: Communication skills and fluent in written and spoken English Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail Computer literate with experience with Word, Excel, PowerPoint and Outlook Web reporting portal Understanding of travel industry through study or work experience Market knowledge and how it operates Attention to detail extremely vital Working in an orderly manner to ensure that files can be continued by other Consultants when necessary Working knowledge of Tourplan and WETU Understanding of quantitative and qualitative data Relevant understanding of the Business to create strategy and making commercial decisions Sales process and methodologies Sales and Brand representation Guest/Client delight Teamwork and interpersonal skills Conflict management and resolution Paperless filing and Database filing and management Good organisational ability Initiative High energy levels needed Must be able to ADD VALUE Able to travel; flexibility in terms of working hours Self-driven; very responsible but fun; passionate about &Beyond Proactive, have a sense of urgency and be able to act quickly to resolve problems PERSONAL CHARACTERISTICS: Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness/ability to share information and teach and inspire others EXPERIENCE REQUIRED: Must have at least 3 or more years tour operating experience Tourplan experience is an advantage Wetu experience is an advantage

Operations (Travel Specialist) position available in North Johannesburg, Sandton. This job position was posted by . The job has been posted on 2024-04-09 in the Catering Hospitality category

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Sandton: Operations (Travel Specialist)

KEY OUTPUTS: Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers, telephonically and via email. Managing the reservations process including handling of bookings from Confirmed to finalising, incl


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Operations (Travel Specialist)

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