Job Description
About the Role
We are seeking a highly experienced Service Controller to join our team in Sandton, Gauteng. As the control tower between technicians, clients, suppliers, and internal teams, you will be responsible for coordinating the end-to-end service workflow to ensure efficient job logging, scheduling, dispatch, execution, and closure. You will work closely with internal stakeholders to protect turnaround times, service levels, and customer confidence.
Key Responsibilities
- Job logging & coordination: Receive and capture service requests accurately and ensure correct job creation and prioritisation.
- Scheduling & dispatch: Plan daily routes and technician allocations to optimise time, workload, and responsiveness.
- Client communication: Confirm bookings, provide progress updates, manage expectations, and escalate issues professionally when required.
- Service administration: Ensure job cards, reports, checklists, and close-out documentation are complete, accurate, and filed correctly.
- Parts & stock coordination: Liaise internally and with suppliers to ensure parts availability and minimise delays.
- Performance & SLA tracking: Monitor open jobs, turnaround times, backlog, and repeat faults; identify risks early and act decisively.
- Problem-solving under pressure: When plans change, re-sequence priorities quickly without losing control or detail.
Requirements
- 25 years of experience in service coordination, service control, scheduling, dispatch (field service environment preferred).
- Strong working knowledge of MS Excel and confidence using ERPs/service management systems (Sage/Pastel/similar advantageous).
- Professional verbal and written communication skills.
- A high level of organisation, urgency, and attention to detail.
- Ability to work under pressure, manage competing priorities, and follow through to closure.
Qualifications
No formal qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in North Johannesburg
In North Johannesburg, the administrative sector is a thriving industry, with various companies employing clerical and secretarial staff to support their operations. Typically, job seekers can expect to find a range of opportunities in this field, from small businesses to large corporations. Generally, administrative professionals play a vital role in ensuring the smooth running of an organisation’s day-to-day activities.
The salary range for admin and clerical roles in North Johannesburg is typically broad, with experience, company size, and industry sector being significant factors that can affect actual salaries. For example, someone with 2-3 years of experience in a small business may earn around R200,000 to R300,000 per annum, while an experienced administrator in a large corporation could earn upwards of R500,000 to R600,000 or more per year. However, it is essential to note that these are general estimates and can vary significantly depending on individual circumstances.
Common skills required for admin and clerical roles include proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and the capacity to work independently with minimal supervision. Other essential skills may include data entry, bookkeeping, or customer service experience, depending on the specific job requirements. Generally, having a strong foundation in English language and literature is also highly valued.
Many industries employ administrative staff, including financial services sector, technology industry, manufacturing sector, and healthcare services. In these sectors, admin professionals often support teams of professionals, manage office operations, and provide critical back-office support to ensure the smooth delivery of services.
Career development opportunities for admin and clerical staff are numerous, with many individuals progressing into leadership roles or specialising in specific areas such as human resources, payroll, or accounting. With experience and further training, professionals in this field can expect to take on more complex responsibilities, lead teams, and pursue senior administrative positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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