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Sandton: Service Controller posted by Daisy JHB (Pty) Ltd

Sandton: Service Controller posted by Daisy JHB (Pty) Ltd

Posted on 2025-07-26 00:00:00

Employer Daisy JHB (Pty) Ltd
Category Customer Service
Location Gauteng  / Sandton

Job Summary

The successful candidate will be responsible for

  • Providing internal and external customers with an excellent customer service experience
  • The efficient and effective logging of customer queries and resolutions thereof

Duties

  • Follow company procedure, processes and policies
  • Telephonic first line support [polite, professional and clear]
  • Logging maintenance calls as per SLAs signed
  • Logging loan / temps / swaps and assigning stock thereof correctly
  • Monitoring, quoting and facilitating software renewals
  • Ensure all client information is correct prior to logging a call
  • Generating quotes in line with approved pricing
  • Responding to emails in stipulated time frame and according to Daisy policies
  • Holding other departments accountable for queries that you have sent to them on behalf of customers [e.g.: billing / settlement / contract queries]
  • Reporting system downs to ISPs and providing feedback and follow ups hourly
  • Giving accurate feedback to clients and colleagues within the stipulated time frame
  • Sending invoice packs to the invoicing team at the end of each day
  • Ensuring calls and emails are correctly assigned and actioned
  • Checking Job Cards for potential sales leads and upgrades
  • Checking Job Cards and notifying invoicing team of all charges to be invoiced [check time spent on site, distance travelled, consumables used, work carried out]
  • Selling SLAs
  • Placing orders with procurement
  • Logging repairs and following up with repair center as to status of repair. Providing feedback to client as to status and ETR
  • Quote follow ups and housekeeping
  • Loan units Quoting and following up
  • Prepare daily open call reports
  • Prepare weekly quote reports
  • On time for start of day, actively working from 7:30

Education and Work Experience

  • Matric Certificate
  • Knowledge of Microsoft Office
  • Minimum 3 years in a call centre supervisor role

Skill Set

  • Computer literate
  • Excellent communication skills [both verbal and written]
  • Proactive, organised and able to multitask
  • Contributes positively to team and company values, culture, and customer experience
View Job  Johannesburg: Airport Customer service agent posted by Maneshez Solutions Services

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