Software Support Technician
Posted on 2025-04-28 01:04:33
| Company | Mecad Systems |
|---|---|
| Salary | 0 |
| Category | Engineering Management |
| Location | South Africa / Gauteng / Gauteng |
Job Summary
Technical Support
- Provide first-level support for customer concerns and issues regarding software installation and operation.
- Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
Applications Engineering
- Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
- Provide engineering support of our incoming tickets, including extensive troubleshooting
- Travel up to 25% of the time
Training, Demonstrations & Documentation
- Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
- Provide technical sales support demonstration and competitive analysis (benchmarking).
- Create technical documentation of issues and their solutions to help future efforts and resolutions
- Document complaint reports and troubleshooting steps
Desired Education and Skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to work independently and meet multiple deadlines
- Ability to diagnose and troubleshoot basic technical issues
- Proficiency in Microsoft Office and Windows
- SQL Database & Delphi Experience is a plus
In addition, there are different types of backgrounds that can set up an applicant for success in this role. Applicants should meet one of these types:
- +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
- A passion for the manufacturing industry and helping client solve problems
- A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.
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