Somerset West: Revenue Manager (Distinguished Estate) – Somerset West posted by Phoenix Recruitment

Distinguished Estate, Hotel & Spa based close to Somerset West is seeking an experienced and commercially astute Revenue Manager to lead occupancy growth across their flagship property and the wider Collection. This role calls for a Revenue Manager who understands the rhythm of a hotel , of how timing, pricing and guest intent come together to create flow, energy and a sense of belonging. We are seeking a commercially astute leader with the instinct to align demand, pricing and guest expectation in a way that supports consistent occupancy , long-term value and a hotel that feels thoughtfully full. Reporting directly to the Hotel Director, the Revenue Manager will lead the revenue management and reservations functions, with primary accountability for building and sustaining occupancy across all trading periods. While rate integrity and commercial discipline remain essential, occupancy is the guiding measure of success. This role requires someone who understands when to hold rate , when to stimulate demand and how to convert enquiries into bookings whilst ensuring the right guest connects with the right experience, at the right moment. The role has direct oversight of the Reservations Department as its primary operational responsibility and works closely with Sales, Marketing, Rooms and Operations to ensure commercial strategy and guest experience are seamlessly aligned. Duties: Build, implement, and sustain revenue management strategies to maximise occupancy across all periods, with particular focus on shoulder and low-demand dates, conversion optimisation and length-of-stay management Lead pricing, inventory, and distribution strategy across all channels Use ADR as a supporting lever in service of occupancy and total revenue Unlock demand through intelligent pricing, packaging, and value-added offers Lead the Reservations Department, ensuring strong conversion and service standards Produce clear, insightful revenue reporting, forecasting, and analysis Collaborate closely with Sales & Marketing to drive demand and optimise performance Work with website and distribution partners to optimise direct bookings Maintain and evolve SOPs for reservations and revenue processes Ensure guest experience remains central to all commercial decisions Requirements: Grade 12 A formal hospitality qualification Minimum 2–3 years’ experience in a Revenue Manager role within a hotel or luxury hospitality environment Strong working knowledge of revenue and reservations systems (e.g. Protel, SynXis, Atomize and/or similar) Demonstrated experience in building occupancy, not only managing rate Strong analytical capability combined with sound commercial judgement Confident communicator, able to work cross-functionally Occupancy-led, with strong commercial instinct Confident balancing data, intuition, and a deep understanding of hospitality revenue strategies Comfortable taking ownership and accountability Collaborative, grounded, and solutions-focused Able to view the hotel as a living business, not merely a set of numbers Must reside locally in Somerset West / the Winelands (or be willing to relocate immediately at own cost)