Job Description
Remote
- First line call handling, ticket logging, remote support and escalation of helpdesk tickets.
- Manage and monitor call queues ensuring adherence to SLAs.
- Ensure that customers are updated regularly on the status of their issues.
- Effectively assign tickets to the relevant team based on priority, category & SLA.
- Troubleshoot issues with client workstations, servers & network infrastructure.
- Identify reoccurring incidents.
- Work with third party vendors to troubleshoot hardware and software faults.
- Ensure all documentation is clear, concise, and updated in the helpdesk system.
- Basic Microsoft Exchange admin skills.
- Working knowledge of Windows desktop operating system.
- Experience in an MSP environment.
- Knowledge of server operating system and network architecture (DNS, DHCP, TCP/IP).
- Microsoft Office 365, Azure Active Directory, Exchange Online, Teams, SharePoint Online and AD Connect.
- Microsoft Server 2012 Onwards, Active Directory, Exchange 2013 Onwards and Hyper-V.
- You should be able to work under pressure and multitask.
- You should possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.
- You should have a good telephone manner, good analytical and problem-solving skills, ability to learn quickly and apply knowledge.
- You should enjoy working with customers and take pleasure & pride in resolving their issues.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Set up job alerts on major job boards to be notified of new opportunities quickly.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Pretoria East: Financial Controller posted by Network Finance
The successful candidate will be responsible for overseeing financial control, regulatory compliance (SARS, CIPC, COIDA, DOL), internal control...
View JobDurban North: Revenue Analyst posted by Network Finance
The successful candidate will be responsible for analysing, reconciling, and reporting on revenue to ensure accuracy, compliance, and alignment with...
View JobCenturion: Accountant | Construction Industry (Buildsmart Required) posted by Network Finance
Key Requirements:Bachelor’s Degree in Accounting or Finance (essential)Minimum 3–5 years’ experience in a similar role within the construction...
View JobJohannesburg North: Accountant – Construction Industry (Buildsmart Experience Required) ? Location: Woodmead, Johannesburg posted by Network Finance
Key Requirements:Bachelor’s Degree in Accounting or Finance (essential)Minimum 3–5 years’ experience in a similar role within the construction...
View JobCenturion: Accountant posted by Communicate Finance
Full finance functionBudgets and forecastingCashflow managementContinuous process improvementsTeam management – team of 4Full tax complianceGL...
View JobWestern Cape: Finance Manager posted by Communicate Finance
Completed articles with minimum +5 years relevant experience in a similar environmentORCompleted qualification minimum +7 to 10 years’ experience in…
View Job
Browse Employers
Job Alerts