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South Africa: 3rd Line Support Engineer – Remote

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Job Description

Responsibilities: Act as the 3rd line escalation point, ensuring prompt resolution of technical issues referred by 2nd line support engineers and project/Account managers Diagnose and resolve a wide range of software and cloud infrastructure challenges, including issues related to VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, and Defender for 365 Identify and fix hardware and network issues, covering firewalls, routers, networking devices, and on-premises servers Oversee and manage website hosting services, providing escalation support for CMS and hosting-related troubleshooting Stay up to date with current technologies and share insights with the rest of the team Assist the existing helpdesk team by answering calls and completing first- and second-line support tickets when there are no third-line escalation tickets open Requirements Strong experience with Microsoft Azure, virtual environments, and Microsoft 365 (Exchange Online and SharePoint) Solid knowledge of Hyper-V and virtualisation Experience with backup solutions, including Acronis and Azure Backup Ability to configure and troubleshoot hardware firewalls and security policies (WatchGuard, UniFi, or SonicWall advantageous) Experience with antivirus and endpoint security solutions (ESET beneficial) Proven IT project delivery experience Knowledge of website hosting, DNS changes, migrations, and troubleshooting Proven MSP background with experience across 1st to 3rd/4th line support Familiarity with RMM and ticketing systems At least two relevant Microsoft certifications (e.g., MS-102, AZ-104) Reliable home office setup with fast, stable internet connectivity Experience with cybersecurity tools, including Defender for Microsoft 365, spam filtering, and Cyber Essentials requirements Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.

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About IT / Computing / Software Jobs in ZA

In the IT and computing industry in South Africa, the job market is generally stable with a steady demand for skilled professionals. The growing importance of technology in various sectors, such as financial services, healthcare, and e-commerce, has created a strong foundation for career growth and development.

Typically, salaries for IT and computing positions in South Africa vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, salaries range from around R400 000 to over R1 million per annum, although these figures are subject to variation and may not reflect actual salaries at specific companies or in certain regions. For example, senior IT professionals with extensive experience may earn higher salaries than junior entry-level positions.

Common skills required for IT and computing roles in South Africa include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Other essential skills often include knowledge of cloud computing platforms, database management systems, and cybersecurity principles. Additionally, excellent problem-solving skills, communication skills, and the ability to work collaboratively with teams are highly valued.

The IT and computing industry is a significant employer in various sectors, including financial services, technology, manufacturing, and healthcare. Financial institutions often require IT professionals for roles such as system administration, network management, or risk management, while tech companies need skilled developers, testers, and project managers to support their software development efforts. In the manufacturing sector, IT professionals are often required for roles like quality control, supply chain management, or production planning.

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For those interested in pursuing a career in IT and computing, there are many opportunities for career development and advancement. Typically, entry-level positions serve as a starting point, followed by progression to senior developer, system administrator, or project manager roles. Many companies also offer training and development programs to enhance skills and knowledge, while online courses, certifications, and industry events provide additional opportunities for professional growth.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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