South Africa: Administrator (Helpdesk)

Date	2024-09-05
Job Title	Administrator (Helpdesk)
Employer	More Information
Salary	Package on offer is negotiable depending on qualification and experience
Category	It Computing Software
Location	ZA / South Africa

Job Summary

Main purpose of the job: The Helpdesk Administrator is the first point of contact for all employees seeking IT assistance. The Helpdesk Administrator will be responsible for providing Tier 1 support to employees and managing the Helpdesk ticketing system. They may also provide ongoing support to users after theyve been helped, either by answering follow-up questions or helping them learn how to use the system on their own. Helpdesk Administrator often have a wide range of responsibilities that include everything from fielding phone calls and emails to scheduling appointments, tracking down answers to customer questions, and resolving problems as they arise. The ideal candidate will have excellent customer service skills, as well as experience working in a fastpaced environment. He or she will be responsible for handling a high volume of tickets, troubleshooting basic technical issues, and escalating more complex issues to the appropriate IT team. The Helpdesk Administrator will also be responsible for maintaining the Helpdesk knowledge base and keeping the ticketing system up to date. Preferred Requirements Matric IT Experience advantageous Duties & Responsibilities Answer helpdesk calls and provide Tier 1 support for employees. Log all helpdesk tickets into the ticketing system. Escalate tickets to Tier 2 support as needed. Follow up with employees on outstanding tickets. Close out resolved tickets. Maintain inventory of hardware and software Train employees on new software and hardware Set up new employee computer accounts. Reset employee passwords. Responding to questions about technical issues related to products or services offered by the company Coordinating with internal IT staff to resolve technical issues that cannot be solved by standard troubleshooting procedures Recording details about customer support requests in an organized fashion, using computer software such as CRMs or ticketing systems Working with internal teams to identify and implement new technologies that could improve efficiency within the company Providing training to employees on how to use computer programs effectively or efficiently Answering phone calls from customers or other business contacts who have questions about products or services offered by the company Providing technical support for customers who have purchased computer products or services from the company Coordinating with IT staff to repair or replace malfunctioning equipment Required Skills and Qualifications Exceptional customer service skills Strong written and verbal communication skills Ability to troubleshoot hardware and software issues Problem solving skills Organisational skills: being able to organise your tasks and prioritise them accordingly. Proficient in Microsoft Office, with aptitude to learn new software and systems

View Job South Africa: Quantity Surveyor

Administrator (Helpdesk) position available in ZA, South Africa. This job position was posted by . The job has been posted on 2024-09-05 in the It Computing Software category

Click Go Apply to apply online!

You might also like to look at the available jobs in the same area.

Select one of the buttons below to browse for more available jobs.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

Here are some more related positions