South Africa: Assistant Housekeeping Manager – Bantry Bay posted by Phoenix Recruitment

Award-winning Boutique Hotel in Bantry Bay seeks a proven motivated and experienced Assistant Housekeeping Manager to support the Housekeeping Manager in delivering exceptional cleanliness, luxury standards and operational excellence , while leading, developing, and motivating the housekeeping team to enhance guest satisfaction and ensure efficient, sustainable department operations. Duties: Maintain guest rooms and public areas to the highest luxury standards. Supervise daily housekeeping operations, staff schedules, and workflow. Assist with recruiting, training, and mentor housekeeping staff, fostering high performance and engagement. Monitor guest feedback and implement improvements to enhance satisfaction. Ensure compliance with SOPs, health, safety, and hygiene standards. Manage inventory, supplies, and budget efficiently, minimizing waste. Implement and promote sustainable housekeeping practices. Consistent attention to detail in all areas, prompt reporting of maintenance issues, and ensuring property standards are always upheld. Requirements: Grade 12 Minimum 2 years of experience in housekeeping as Assistant Housekeeping Manager or similar, preferably in luxury hospitality. Strong leadership and team management skills. Must have an eye for detail and a pro-active approach. Excellent organizational, communication, and problem-solving abilities. Knowledge of SOPs, luxury standards, and health & safety regulations. Commitment to quality, guest satisfaction, and sustainability. Excellent verbal communication skills in English Possess physical skills, such as walking up and down stairs. Maintain excellent grooming and uniform standards Active listening skills Proficient in using Opera Property Management System (PMS) Microsoft Office Suite (Excel, Word, Outlook) for reporting and scheduling.