Role:
The Business Analyst (BA), blended with application testing and support triage, will act as a critical bridge between stakeholders and the development team. The role ensures business needs are correctly understood, documented and translated into technical solutions, that delivery is efficient as a result, and quality assurance is embedded throughout the process. This hybrid role is essential to reducing rework, accelerating delivery, and improving support responsiveness across the companies digital ecosystem. The position is a full-time, predominantly remote role, sitting within the Technology team and reporting to the Project Management Office.
 
Responsibilities          
Requirements Analysis and Documentation

• Engage with stakeholders, end users, and subject matter experts within the Team and across Member Firms, to understand business needs.
• Capture, analyse and document functional and non-functional requirements.
• Translate business needs into structured technical requirements
• Create Business Requirement Documents, Functional Specifications and epics, user stories and test cases.
• Prepare process maps and workflow diagrams.

 
Process Improvement

• Identify areas for process optimisation.
• Develop mechanisms for performance monitoring and continuous improvement.

 
Functional application testing and quality assurance

• Support preparation of acceptance criteria and test plans.
• Perform user acceptance testing.
• Review defects and work with the development team to resolve issues. Support triage

 
Stakeholder Management

• Facilitate workshops and meetings to align different viewpoints.
• Provide updates to PMO and project sponsors on progress and risks.
• Help ensure business value is delivered throughout the project lifecycle.

 
Implementation Support.

• Develop training materials.
• Support the delivery of training sessions to end users and internal teams.

 
Competencies

• Strong analytical mindset with the ability to identify and articulate requirements clearly.
• High attention to detail, spotting inconsistencies, omissions and ambiguities in requirements, documentation and testing. Effective communicator, able to engage both technical and non-technical stakeholders across globally distributed and remote teams.
• Ability to manage multiple streams of work and balance competing priorities.
• Comfortable with shifting priorities and evolving environments.
• Strong collaboration skills with cross-functional teams.
• Problem-solving and critical thinking skills.
• Adaptable in the face of frequent changes, delays or unexpected events.
• Commitment to process improvement, risk awareness and cost control.

 
Education/Experience

• At least 5 years’ experience in a business analysis role within a technology delivery environment
• Hands on experience in application testing and quality assurance
• Exposure to support triage or incident management processes
• Professional qualifications such as IIBA or ISTQB desirable
• Experience developing wireframes and working with Figma (or similar tools) desireable

 
Skills and Abilities

• Skilled in writing user stories, acceptance criteria and test plans for bespoke software solutions.
• Competent in defect management, root cause analysis and testing practices.
• Experienced in producing clear documentation and structured requirements.
• Familiar with web applications, databases, APIs and system integrations.
• Knowledge of Agile methodologies and iterative delivery models.
• Knowledge of testing methodologies and tools.
• Hands-on experience in application testing, quality assurance and incident triage.
• Skilled in planning and tracking project timelines.
• Competent in change management practices.
• Ability to accurately complete and maintain reports/records in a timely and clear manner.
• Skilled in data collection, research and analysis.
• Ability to present information and respond effectively in one-to-one or small group situations with colleagues and third parties.

 
Reporting and Governance

• Reports to PMO
• Embedded within sprint teams, accountable to the Project Manager
• Reviewed on a six-month cycle against KPIs and stakeholder feedback