The Clinic Operations Manager oversees the day-to-day operations of the clinic to ensure efficient, high-quality patient care, adherence to regulatory standards, and financial sustainability. This role involves managing staff, resources, and processes while fostering a patient-centered, collaborative, and productive work environment.

Key ResponsibilitiesOperational Management

• Plan, coordinate, and supervise all clinic operations to optimize workflows and patient satisfaction.
• Develop, implement, and monitor operational policies, procedures, and protocols to ensure compliance with healthcare regulations.
• Oversee scheduling, capacity planning, and resource allocation to maximize clinic efficiency.
• Manage the procurement and maintenance of medical equipment, technology, and supplies.

Team Leadership and Management

• Recruit, train, and supervise clinical and administrative staff.
• Conduct performance evaluations, provide constructive feedback, and implement professional development programs.
• Foster a positive work culture that promotes collaboration, accountability, and continuous improvement.

Patient Care and Experience

• Ensure the delivery of high-quality, patient-centered care by monitoring clinical operations and addressing concerns.
• Establish and maintain effective communication channels for patient feedback and resolution of complaints.
• Promote initiatives to enhance patient satisfaction and retention.

Financial Oversight

• Monitor budgets, control expenses, and identify cost-saving opportunities.
• Analyze clinic performance metrics, such as revenue, patient volume, and operational costs, to ensure financial sustainability.
• Collaborate with billing and finance teams to streamline payment processes and resolve billing discrepancies.

Compliance and Risk Management

• Ensure adherence to healthcare laws, regulations, and accreditation standards.
• Develop and implement risk management strategies to maintain a safe environment for staff and patients.
• Prepare for and manage audits, inspections, and certifications.

Strategic Planning and Growth

• Assist in developing long-term strategies to expand clinic services, increase patient volume, and enhance community outreach.
• Identify and implement process improvements and technological advancements to support growth.

QualificationsEducation and Experience

• Bachelors degree in Healthcare Administration, Business Management, or related field (Masters preferred).
• years of experience in clinic or healthcare management, including supervisory experience.

Skills and Competencies

• Strong leadership, organizational, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Proficiency in electronic health records (EHR) systems, practice management software, and Microsoft Office Suite.
• Knowledge of healthcare regulations, compliance standards, and billing practices.
• Ability to analyze data, generate reports, and make informed decisions.

Clinic Operations Manager position available in South Africa, South Africa. This job position was posted by Deka Minas (Pty) Ltd. The job has been posted as a premium ad on 2025-03-17 at 13:10:01 in the It Computer category

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