South Africa: Destination Specialist (Groups) – Windhoek posted by abc worldwide

Destination Specialist (Groups) – Windhoek

Job Purpose:
To successfully quote profitable tour products for existing as well as new clients.

Key Responsibilities:

Sales
Secure business and effectively cost products
Understand the market and margin control
Build up and maintain agent and supplier relationships
Source new products
Develop own sales strategy to secure more business through existing and new agents
Work closely with the team to achieve goals

Operations
Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests
Capture and confirm bookings in Tourplan
Negotiate with suppliers for better rates, cancellation policies and FOCs
Find new suppliers that offer a good service and better rates
Follow up on quotes that have been sent out
Successfully run groups, tour series, and FIT booking
Compile welcome pack documents
Create co-pilots according to itineraries
Handling the 24hour emergency phone
Prepare guide documentation and brief guide before travel date
Work closely with tour guides whilst on tour

Financial
Instruct debtors to raise invoices
Reconcile supplier invoices for processing
Assist debtors clerk with invoicing / collection queries.
Reconcile tour guide expense sheets on completion of tours and check guide salary invoices.

Additional responsibilities:
Participate in supplier training and workshops
Reduce the transaction turnaround time
Demonstrate good communication skills and customer care
Stay current on events and changes of suppliers and products.
Travel on educationals and familiarizations trips

Sundry Areas:
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.