South Africa: Events Coordinator – V&A Waterfront posted by HotelJobs

Restaurant at a high-end Hotel based in the V&A Waterfront is looking for an Events Coordinator ; responsible for planning; coordinating and executing events and group bookings, ensuring seamless service delivery and guest satisfaction. This role requires strong organisational skills ; excellent communication and the ability to work effectively with multiple departments to deliver memorable experiences. Duties: Ensure compliance with all company policies, procedures, and standard operating practices Maintain accurate records, files, and documentation to support operational efficiency. Prepare and distribute detailed function sheets and communicate relevant information to all departments. Handle event enquiries, converting leads into confirmed bookings. Confirm methods of payment and ensure compliance with the companys credit policy. Build and maintain positive guest relationships; resolve complaints and requests promptly and professionally. Coordinate and oversee events from planning through to execution, ensuring smooth operations and guest satisfaction. Manage group STO and restaurant bookings in collaboration with the Reservations Department. Monitor; manage and update reservations using Dineplan (Opera experience is advantageous) Support Food & Beverage operations by assisting with Duty Manager shifts as rostered or required. Be available to work flexible shifts, including weekends, evenings, and public holidays. Undertake any additional duties as reasonably assigned. Requirements : Grade 12 A formal hospitality qualification At least 3+ years proven experience in planning and executing events, ideally within a hospitality or restaurant setting. Strong background in logistics coordination, including event set-up, timelines, scheduling and staffing. Experience with budgeting and cost management for events. Familiarity with managing event bookings, diaries / calendars, and maintaining accurate records. Ability to convert enquiries into confirmed bookings. Knowledge of hospitality procedures and company policies (e.g. SOPs, credit policies). Microsoft Office Proficient, as well as able to work on Micros Strong organisational skills with exceptional attention to detail. Excellent customer service orientation with a professional and courteous manner. Positive; proactive, and solutions-driven attitude. Team player with strong collaboration and interpersonal skills. Ability to multitask, prioritise, and remain calm under pressure. Well-presented; articulate, and confident communicator. High levels of integrity and commitment to company values. Flexibility and adaptability to meet operational demands.