South Africa: Exports Administrator posted by Scateck Recruitment

The Exports Administrator will be responsible for the processing of all export sales orders from start to finish, and to provide a support function for the sales team. Key duties and responsibilities include (but are not limited to): • Oversee and process all exports customer transactions accurately and timeously from entry to finalization, ensuring compliance with the relevant regulations. • Oversee all related export documentation, invoices and inspections. • Manage all exports customer feedback requirements regarding order status, backorder reporting and general inquiries in adherence to all policies and procedures. • Provide a supporting role to the sales team. • Develop positive relationships with exports customers and provide professional customer service and support to these customers. • Foster relationships with internal colleagues and relevant business departments, to ensure correct dispatch of export orders. • Use initiative and be proactive in resolving exports customer queries promptly. • Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution. • Other duties as assigned. Education, Experience and Key Competencies • Grade 12 • Exports qualification / logistics or similar (highly beneficial) • At least 3 years’ experience in a similar role • Understanding the exports cycle, cross trade and documentation • Understanding of exports sales environment and export documentation • Knowledge of the South African and foreign customs acts • Computer knowledge: SAP and Microsoft Office • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills, telephonic as well as mail. • Excellent organizational skills and attention to detail. • Strong analytical and problem-solving skills.