South Africa: Field Recovery Agent (Pretoria) posted by Datafin
Posted on 2025-07-15 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
- Visit customer premises with outstanding debt to recover network-related equipment.
- Ensure proper documentation and secure handling of recovered items.
- Verify asset serial numbers and update asset tracking systems accurately.
- Engage with customers in a respectful yet assertive manner to explain the visit’s purpose.
- Diffuse potential conflicts and manage sensitive situations with tact and within legal boundaries.
- Provide guidance on settlement options, if within the scope of authority.
- Collaborate with Accounts and Operations teams to plan efficient recovery routes and schedules.
- Complete and submit daily recovery reports with supporting proof of recovery.
- Escalate cases involving unsafe conditions or non-compliance to management.
- Follow all relevant laws, company policies, and safety protocols during field visits.
- Maintain a professional, non-threatening, and ethical approach at all times.
- Exercise sound judgment and avoid the use of intimidation or coercion.
- Represent the companys values with integrity and a strong work ethic.
- Perform additional tasks as required by the company.
- A valid drivers license is essential for travel to customer premises.
- Proven background in security, law enforcement, debt collection, or asset recovery.
- Prior experience working for an ISP company is beneficial.
- Certification in security, asset recovery, or related field is beneficial.
- Computer literate with a good understanding of basic networking equipment.
- Strong verbal communication skills, including the ability to engage with clients respectfully and assertively both in person and over the phone.
- Confident in making and receiving calls, handling difficult conversations calmly, and arranging collections with clarity and professionalism.
- Ability to de-escalate tense situations and manage sensitive interactions without intimidation.
- Strong problem-solving skills with attention to detail.
- Strong work ethic and moral judgment.
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