Job Description
About the Role
Career Pathfinders is seeking a highly skilled and experienced Guest Relations & Front Office professional to join our team at an intimate luxury bush camp situated in the Greater Kruger National Park. As a key member of our front office team, you will be responsible for ensuring the needs and requests of all guests are met with absolute professionalism, while also performing administrative tasks. You will be the first point of contact for many of our guests, providing exceptional service and creating unforgettable experiences.
Key Responsibilities
- Manage reception functions related to all guest touchpoints, including interaction, hosting duties, and administrative tasks
- Obtain all required reservation information prior to arrival, following up on arrival details on the day
- Meet and greet Guests, perform the Guest arrival experience, including all amenities, welcome, and check-in
- Perform the Guest departure experience, including payment of the account and obtaining keys where applicable, checks-out, lunch packs, and farewell
- Offer Guest information regarding all services, accommodation, and facilities
Requirements
- Matric & a formal qualification
- At least 6 months experience in a lodge/hotel environment
- Well-spoken with fluent English communication skills with international guests (additional languages are beneficial)
- Drivers license will be required
- Administrative skills, including computer skills: MS Office, Google Drive, Spreadsheets, Email
Qualifications
- Formal qualification (please specify)
Salary & Benefits
R 45 000 – R 50 000 per annum
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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