South Africa: Front Office Manager

Critical Criteria (Requirements) Matric certificate (Grade 12); hospitality qualification or diploma advantageous Minimum 5 years progressive experience in front office roles, with at least 2 years in Front Office Management Opera PMS experience essential Strong knowledge of hotel operations, loyalty programmes and revenue management principles Proven track record in guest relations, conflict resolution, and team leadership Excellent interpersonal, communication, and decision-making skills Professional, confident, and guest-centric approach to luxury hospitality Must hold a valid South African ID Key Competencies 🔹 Guest-Centric Leadership Passionate about creating warm, memorable guest experiences 🔹 Operational Precision Detail-driven with strong organisational and workflow management skills 🔹 Sales & Upselling Ability – Confident in driving revenue across rooms, outlets, and hotel services 🔹 People Development – Skilled in coaching, motivating, and inspiring future leaders 🔹 Adaptability & Judgment – Effective decision-making in a fast-paced, dynamic environment Duties & Responsibilities Be present daily in the lobby, welcoming guests and setting the tone for exceptional service Maintain front office systems (Opera PMS and related interfaces) with accurate guest data Drive upselling opportunities and oversee loyalty programme standards Lead, motivate, and develop a high-performing front office team Oversee daily training, maintain training calendars, and conduct return-to-work interviews Ensure seamless communication between front office and other departments Oversee daily banking, reconciliations, PM accounts, and bill backs Support Guest Experience Manager to enhance the overall guest journey Ensure compliance with policies, SOPs, fire, security, and emergency procedures Act as operational lead across multiple departments in absence of senior management Package on Offer Basic salary (TBA) 50/50 contribution to Pension Company contribution to medical aid Important Application Notes Must hold a valid South African ID Only candidates with proven Front Office management and Opera experience will be shortlisted Ensure your CV is 100% updated All applicants will attend a virtual introduction interview using a smartphone or computer with a working camera Recruitment aligns with the companys Employment Equity Plan. About the President Hotel The President Hotel is on a journey to be considered a true luxury destination. Purpose : To create and inspire memorable experiences Vision : To become Cape Towns most loved hotel Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the President Hotel offers: 349 stylish rooms, apartments, and suites Breathtaking views of the Atlantic Seaboard A palm-lined infinity pool World-class restaurants State-of-the-art conference and event venues An iconic working environment where excellence meets opportunity.