South Africa: General Manager posted by Kendrick Recruitment
Posted on 2025-07-15 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
Kendrick Recruitment is now seeking an experienced and driven General Manager for a prestigious luxury property located in Newlands, Western Cape. This is a full-time, permanent position offering an exciting opportunity to lead a dynamic team in a fast-paced and ever-evolving environment.
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An excellent organiser and planner with strong time management skills
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Effective in communication, with a solution-oriented mindset
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Inspirational in lifting staff morale and maintaining high team energy
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Able to handle performance-related conversations with professionalism
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Known for building a positive team culture while holding staff accountable
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Service-oriented with a passion for people and hospitality
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A self-starter who thrives in a busy, ever-changing environment
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Results-driven and focused on delivering tangible outcomes
Minimum Requirements:
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Bachelors degree in Hospitality Management, Business Administration, or similar
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Prior experience in hospitality or community management is preferred
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Strong interpersonal and communication skills
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Excellent organisational and multitasking abilities
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Sound problem-solving and decision-making skills under pressure
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Familiarity with hospitality systems and digital community platforms
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Passion for exceptional service and guest experience
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Knowledge of local events and attractions
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Willingness to work flexible hours, including evenings, weekends, and holidays
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Must have own transport and mobile phone
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Based in Cape Town
Key Responsibilities:
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Oversee overall operations of the property, ensuring optimal occupancy and profitability
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Develop and execute strategies aligned with the brand’s mission and standards
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Monitor property performance, financials, and guest feedback
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Drive revenue through direct bookings, upselling, and strategic marketing collaboration
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Manage budgets with oversight from senior leadership
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Lead a high-performing team, offering coaching and professional development
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Ensure effective communication and conflict resolution within the team and with members
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Establish and maintain relationships with guests, service providers, and internal departments
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Oversee events, activations, and engagement programmes to promote retention
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Maintain property compliance with legal, safety, and brand standards
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Coordinate maintenance, facilities, insurance claims, and service schedules
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Regularly report to head office and present quarterly management updates
System Knowledge (preferred):
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G-Suite
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WhatsApp
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MS Office (Excel, PowerPoint, Word)
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Cloudbeds, MDA, Profit Room
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ASANA (or similar task management tool)
Additional Responsibilities:
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Ensure guest satisfaction, handle complaints, and maintain high standards of service
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Promote health, safety, and security standards across the property
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Safeguard company assets and support emergency procedures
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Lead by example with professional grooming, decision-making, and a positive attitude
If you are a hands-on leader who thrives in a dynamic hospitality environment, this could be the opportunity youve been waiting for. Apply now to join an exceptional team in a truly unique location.
Click Go Apply to apply online!
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