South Africa: General Manager posted by Wild Dreams Hospitality

This position is for an award-winning luxury travel company that offers exceptional bespoke travel experiences internationally. This role is perfect for an experienced and proactive individual who enjoys remote living

Candidate Requirements:

• At least 3 years previous experience as a Lodge General Manager, in a 5-star establishment
• Specialised training in managing human resources, preferred 
• Excellent communication skills
• Confident, friendly, warm and outgoing personality
• Must have demonstrated knowledge of basic economics, budgeting and accounting principles and practices, for financial management and forecasting
• Excellent Microsoft Windows experience m (excel, access, etc)
• Knowledge of employment laws and practices, and employee relations
• Passionate about proving exceptional guest service
• Must be able to thrive under pressure

Candidate Responsibilities:

• Creating and managing the overall budget
• Ensure the Lodge and brand are taken to the next level of service standards
• Overall management of the Lodge and Back of House
• Daily meetings with Assistant Lodge Manager and Heads of Departments to discuss daily plans
• Creating strategies for staff welfare, guest satisfaction, health and safety and training
• Creating monthly and annual training plans for all departments
• Establish and maintain feedback systems and controls to monitor Lodge operations
• Review performance data (financial, sales, productivity)
• Prepare periodic reports of lodge operations and functions, to ensure strategic goal accomplishment
• CAPEX structuring and planning responsibility
• Overall responsibility of Human Resources in the Lodge (labour relations, leave, medical funds)
• Hosting of all Agents and Media and VIP Groups

Live in position