South Africa: General Manager posted by Wild Dreams Hospitality

The General Manager is responsible for the overall leadership and smooth operation of a luxury mobile safari camp in the Serengeti, ensuring exceptional guest experiences while maintaining high standards of service, safety, and sustainability in a remote wilderness environment. The role requires hands-on oversight of all departments, strong team leadership and development, effective financial and logistical management, and a proactive approach to guest relations.

Candidate requirements:

• At least 10 years Management Experience in a 5-star operation
• Hotel Management certificate or related field
• Valid driving license
• Strong financial capabilities
• Experience in the service industry, especially in dealing with guests and staff
• Previous experience in running a five-star operation with over 20 beds
• At least 5 years Management Experience in East Africa
• Energetic, proactive person with well-developed concept of the importance of providing world-class guest experience and the ability to provide that experience.
• Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests needs
• Good interpersonal skills and communication with staff and guests
• Attention to detail
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Computer and Financial Skills

Candidate Responsibilities:

• Relationship building – with – staff, guests, governmental departments, the community, the industry (agents and other lodges),
• Development – working with the Wild Impact in community development, proactive wildlife conservation in the Serengeti and the people within the organization
• Business efficiencies – cost control, local produce, quality of product
• Human Capital structure – maintaining and enhancing – understanding and adherence
• Product development on guest experience – lodge, food, game experience, all guest touch points
• Engaging – with the people, the culture, the work style, the expectation
• Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings
• Provide disciplined and inspirational leadership to the team as well as effective management to ensure highest levels of productivity and service excellence