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South Africa: Guest Liaison / Concierge Relief (Award-Winning Hotel) – Bantry Bay posted by Phoenix Recruitment

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Job Description

About the Role

Award-winning Boutique Hotel based in Bantry Bay is seeking a Guest Liaison / Concierge Relief to deliver personalized, seamless and unforgettable guest journeys. We are looking for a polished, insightful and service-driven individual with proven concierge experience to manage guest interactions, coordinate internal departments and provide elevated concierge support that reflects the absolute best of Cape Town.

Key Responsibilities

  • Deliver warm, intuitive, and highly personalized service from pre-arrival through to departure.
  • Maintain exceptional administrative standards, updating reservations, profiles, and guest correspondence accurately and timeously.
  • Liaise with guests according to the service, communication and turnaround standards set out by the Concierge Department.
  • Understand guest preferences in advance and ensure these are shared with relevant departments to create tailored experiences.

Requirements

  • Grade 12 A formal hospitality qualification
  • Proven concierge experience within a luxury 5* hospitality environment.
  • Strong computer literacy (Opera, MICROS/POS, Word, Excel).
  • Excellent administrative skills, with strong accuracy, organization, and follow-through.
  • Deep knowledge of Cape Town’s dining, culture, arts, events, exhibitions, wine regions, and activities.

Qualifications

  • Formal hospitality qualification

Salary & Benefits

[Skipping as no details were mentioned in the original job description]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

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When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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