South Africa: Hotel Front Desk Resceptionist posted by BLACK TIE RECRUIT

Role: Hotel Front Desk Receptionist The Hotel Front Desk Receptionist is responsible for providing a friendly and professional welcome to all guests arriving at the hotel. They must have excellent communication skills and the ability to handle customer inquiries and check-ins/check-outs efficiently. The ideal candidate will have a positive attitude, be well-groomed and neatly dressed, and be able to multitask in a fast-paced environment. Responsibilities: – Greet and welcome guests in a friendly and professional manner – Check guests in and out of the hotel – Answer phone calls and respond to guest inquiries – Handle guest complaints or concerns in a timely and efficient manner – Provide information about hotel amenities, room rates, and local attractions – Maintain a clean and organized front desk area – Assist with booking reservations and managing room assignments – Process payments and maintain accurate records of guest accounts – Coordinate with other hotel staff to ensure smooth guest check-in/check-out process – Perform other duties as assigned by the Front Desk Manager or Hotel Manager Requirements: – Previous experience in customer service or hospitality industry preferred – Excellent communication and customer service skills – Ability to work well under pressure and handle multiple tasks simultaneously – Proficient in using computer systems – Strong organizational skills and attention to detail