| Date | 2024-08-31 |
|---|---|
| Job Title | Inbound Incentives And Special Interest Groups |
| Employer | Professional Career Services More Information |
| Salary | 25000 |
| Category | It Computer |
| Location |
South Africa / South Africa |
Job Summary
Employer Description
Inbound Tour Operator in JHB North
Job Description
- Assist with annual allocation requirements, costings, itineraries, tour manuals, timed itineraries, extra services, upgraded documentation and any other documentation, etc. required by the agent.
- Prepare accurate quotes in either excel or Travel Studio in line with the company`s margin strategy.
- Prepare & plan creative itineraries relevant to the specific market working closely with the Groups Manager and Product Teams.
- Keep agents and Sales Directors updated on progress and developments.
- Build relationships with agents and Sales Directors
- Attend & set up sales calls with agents and Sales Directors
- Ensure accommodation, guides, restaurants, flights, coaches, and other services are booked in good time.
- Negotiate rates, terms and conditions and release periods for groups.
- Secondary buying to increase operating margins.
- Release reservations/allocations in good time to avoid paying cancellation charges.
- Problem solving, rotate itineraries, alternate nights, offer suggestions to improve itineraries and logistics.
- Ensure that properties offered are relevant to the specific market.
- Liaise with clients on best alternatives.
- Issue Pro Forma invoices on confirmed bookings and Collect deposits from clients for confirmed bookings.
- Ensure any supplier deposit and pre- payments are diarised and actioned.
- Create an agent statement to reflect the value of the booking, deposits received and outstanding payments due from the agent.
- Ensure the Operations team receive a timeous hand-over.
- Load bookings in Travel Studio as required, balance bookings and invoices files as required.
- Ensure suppliers receive timeous payments as required.
- Operate Groups in accordance with company requirements as required.
- Assist with logistical problems to accommodate bookings as required.
- Ensure timeous booking of touring services as required.
- Ensure guest documentation is prepared in line with standards and processes.
- Ensure all Guides on escorted tours receive briefing sheets and complete Guide Questionnaire/Report Back.
- Ensure all VIP files are handled as per company policy and the General Manager is made aware of visits in good time and the special value adds are implemented.
- Manage reservations / allocations into e-Res according to company processes.
- Resolve all customer service issues (pre/during/post tour). Ensure the Client Services Manager, Line Manager, General Manager are kept informed.
- Welcome and escort Groups on Inspections trips as required.
- Maintain 24-hour turnaround times.
- Resolve problems.
- Attend Welcome Dinners/functions with Agents/Guests.
- Manage the emergency cell phone as required.
- Maintain a good Consultant/office relationship.
- Host/travel with Clients as directed by the Line Manager.
- Maintain and develop close work relationships with International Sales office.
- Meet Guests at hotel/airport as required ensuring that personal service is provided.
- Handle proposals and front-end communication with Agents and Guests
- Assist in closing sale of each request.
Qualifications
Travel diploma
Skills
Reservations and handling MICE bookings in a tour-operating environment and the writing of own itineraries for Incentive Groups for a minimum of 5 years.
Creative itinerary design, quoting & sales.
Excellent relationship building skills.
Experience in hosting MICE and Incentive Travel Groups.
Team- work and be able autonomous when required.
Good product knowledge of Southern Africa.
Office/administration skills.
Understanding of on the ground operations and excellent quality control.
Good English communication verbal and written.
Salary / Package
R25000 – R30000ctc
Benefits
Medical Aid, provident fund
Inbound Incentives And Special Interest Groups position available in South Africa, South Africa. This job position was posted by Professional Career Services. The job has been posted as a premium ad on 2024-08-31 at 15:09:34 in the It Computer category
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South Africa: Inbound Incentives And Special Interest Groups posted by Professional Career Services
Employer DescriptionInbound Tour Operator in JHB North Job DescriptionAssist with annual allocation requirements, costings, itineraries, tour manuals, timed itineraries, extra services, upgraded documentation and any other documentation, etc. required by t
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Inbound Incentives And Special Interest Groups