Job Description
A Corporate Financial Services Company is seeking to employ a Client Service Consultant to telephonically service internal/external clients/brokers with regard to new business, switches, redemptions, deceased estates, transfers and queries for all Domestic Unit Trusts, Offshore Mutual Funds, Individual Retirement Products & Endowment products
The responsibilities will include, but not be limited in anyway to:-
• Ensuring an excellent quality of service is given to clients at all times
• Online accounts verification and activation
• Build and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise
• To provide support to the correspondence and walk-in-centre teams as and when required
• Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondence
• Identifying and proposing solutions to process and service related failures
• To supply marketing material via various Media forms to all interested parties
• Database updates and information maintenance
Qualifications and experience which are Non Neg.
• Relevant business degree or studying towards NOT NEG
• Matric/Grade 12
• 6 months contact centre experience/client services experience
• Excellent verbal and written communication skills (good voice and good diction)
• Be multilingual
• ITC/CRIM Clear
• Computer Literate
The importance of this role is that the candidate should possess all of the following skills.
• Self Control, Initiative, Analytical Thinking, Professionalism, Administration Skills
• Friendly and diplomatic nature with a passion for people
• Maturity to speak confidently with intermediaries and clients
• Have an aptitude to learn different products
• Posses the highest standards of personal integrity and the ability to maintain confidentiality
• Cope with shifting priorities
• Ensure conformity with processes and rules
• Organised and self-disciplined
• Enjoys working in a team environment.
• Numeric and Verbal Ability
• Quality Focus (Attention to detail and Accuracy)
• Adaptability, Stress tolerance
• Ability to deal with complexity of different types of calls and clients
• Ability to prioritise and function positively under pressure
• Accept accountability and take responsibility for tasks done
• Ability to relate to others
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Use the STAR method (Situation, Task, Action, Result) when answering behavioral interview questions.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Pretoria: Lynnwood, Pretoria: LEASING ADMINISTRATOR posted by Cora O’Neil Recruitment Agency
Lynnwood, Pretoria: LEASING ADMINISTRATOR Minimum Requirements: -Professional and well presentable Afrikaans speaking female, preferably aged approximately 40 – 50 years…
View JobJohannesburg: URGENT VACANCY: PROPERTY CENTRE MANAGER (x3) posted by Cora O’Neil Recruitment Agency
URGENT VACANCY: PROPERTY CENTRE MANAGER (x3) 3 positions available: REFERENCE CR2782 – Sunward Park, Boksburg REFERENCE CR2781 – Die Hoewes,…
View JobPretoria: Pretoria: CENTRE OPERATIONS COORDINATOR (x3) posted by Cora O’Neil Recruitment Agency
Pretoria: CENTRE OPERATIONS COORDINATOR 3x Positions available: -Queenswood, Pretoria Moot -Faerie Glen, Pretoria East -Silverlakes, Pretoria East Job Purpose: Training…
View JobPretoria: Cape Town City Centre: ADMINISTRATION CLERK posted by Cora O’Neil Recruitment Agency
Cape Town City Centre: ADMINISTRATION CLERK (For Law firm) Minimum Requirements: -Young, well presentable Afrikaans speaking female, aged approximately 20…
View JobPretoria: Menlo Park, Pretoria: CANDIDATE ATTORNEY posted by Cora O’Neil Recruitment Agency
Menlo Park, Pretoria: CANDIDATE ATTORNEY Minimum Requirements: -Well presented and professional Afrikaans speaking individual (Male preferred) -Afrikaans and English first…
View JobSouth Africa: Electrical Engineer (Oil & Gas / Power Generation) Saudi Arabia posted by Jobs 4 All
We are seeking a competent and motivated Electrical Engineer with 2–5 years of experience to support the design, installation, and…
View Job
Browse Employers
Job Alerts