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South Africa: IT All Rounder (Tier 2) Systems Engineer – Northern Suburbs CPT

South Africa: IT All Rounder (Tier 2) Systems Engineer – Northern Suburbs CPT

Posted on 2025-07-10 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location ZA  / South Africa

Job Summary

Education: Certification or Degree in IT (advantageous Microsoft MCSA or MCSE A and N or equivalent. Matric or NQF equivalent. Must have Drivers License & own vehicle Experience Requirements: 3-5 years experience in a Tier 2/ L2 IT support, field support or desktop support technician . Experience working in a service desk, customer service or call center environment . Experience in Microsoft 365 and Azure environments Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous). Must have strong networking experience : TCP/IP networking, subnetting, and routing Network monitoring and diagnostic tools ( ping, traceroute, ipconfig, nslookup) Familiarity with firewall concepts . Technical Competency (must have): Operating Systems: Proficient in Windows 10/11 troubleshooting and configuration. Understanding of Windows Server administration (including Active Directory, Group Policy, DNS, DHCP). Basic macOS troubleshooting and support. Basic Linux system administration tasks (e.g., file permissions, package management). Familiarity with virtualization concepts and platforms (e.g., VMware vSphere, Hyper-V ). Hardware: Advanced troubleshooting and configuration of desktops, laptops, servers, and peripherals. Understanding of server hardware components (RAID, storage, memory). Networking: TCP/IP networking, subnetting, and routing . Ability to configure and troubleshoot network devices (switches, routers, wireless access points). Basic network monitoring and diagnostic tools ( ping, traceroute, ipconfig, nslookup). Familiarity with basic firewall concepts . Security: Experience with best security practices (password policies, access controls). Experience with antivirus/anti-malware solutions and security patching. Ability to identify and respond to basic security incidents. Scripting: Proficient in scripting for automation tasks (PowerShell, Bash). Ability to create and modify scripts for system administration and troubleshooting. Cloud Technologies: Experience with cloud-based services ( Microsoft 365, Google Workspace) Basic understanding of cloud platforms (AWS, Azure, GCP) and their services. Systems Administration: Ability to monitor system performance and identify potential issues. Experience with system backup and recovery procedures. Ability to document system configurations and procedures. Troubleshooting: Ability to diagnose and resolve complex technical issues independently.

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