South Africa: IT Operations Manager (Botswana)

Required Qualifications Minimum 8 years of IT Networks experience with 3 years an IT Manager / Technical Management role Demonstrated experience in building and maturing IT operations Enterprise infrastructure management experience including: Cloud platforms (AWS, Azure) Virtualization (VMware, Hyper-V) Security solutions (e.g., Sentinel One) Backup solutions (e.g., Veeam) Network security (e.g., Fortigate) Windows Server and Desktop environments Experience implementing IT service management frameworks Strong understanding of enterprise security frameworks and practices Additional Skills Experience working in growing/transforming organizations Strong project and program management capabilities Ability to operate effectively in dynamic environments Experience managing distributed teams Key Responsibilities Operational Leadership & Transformation Build and implement IT operational processes and procedures from the ground up Establish service management practices aligned with industry standards Drive the maturation of IT operations through structured improvement initiatives Develop and implement monitoring and reporting frameworks in accordance with IT Service Level Agreements Infrastructure & Security Oversight Provide strategic oversight of enterprise infrastructure including desktop, server and cloud (both private and public) infrastructure Guide the implementation and management of enterprise security practices Ensure proper implementation and maintenance of backup and recovery solutions Oversee network infrastructure management and optimization Team Development & Vendor Management Build and develop high-performing IT teams Establish effective vendor management practices and maintain key relationships Drive continuous improvement in service delivery across internal and external teams Foster a culture of excellence and professional development Process Development & Implementation Design and implement IT service management processes appropriate for organizational maturity Establish incident, problem, and change management procedures Develop and maintain documentation standards Create and maintain operational policies and procedures