South Africa: L1 Engineer / Tier 1 IT Support Engineer posted by Greys Recruitment
Job Description
- Appropriate IT Diploma and or Qualification including A+, N+ qualification, Microsoft 365 Fundamentals
- Available Immediately
- Own Transport
- A minimum of 3 years’ experience in IT with a solid background in IT support
- Strong IT background (technical & future trends)
- Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop
- security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).
- Technical troubleshooting and problem resolution
- Customer Experience
- Customer Relationship Management
- Execution & Results Orientation
- Relationship Management & Conflict Resolution
- Networking
- Learning Agility
- Management Information & Reporting
- Attention to detail
- Solution orientation / Problem Solving
- Process orientation
Job Duties:
- Tier 1 IT Support Engineer is responsible for providing first-level support to end-users and resolving common IT issues.
- Troubleshooting: They diagnose and resolve basic IT issues, such as software glitches, hardware problems, and network connectivity problems.
- User Support: They provide assistance to users with their computers, software, and hardware.
- Incident Management: They manage and track IT incidents, ensuring they are logged and addressed promptly.
- Problem Resolution: They aim to quickly and efficiently resolve user issues, often through guided troubleshooting steps or by providing clear instructions.
- Escalation: If a problem cannot be resolved at Tier 1, they escalate it to higher-level support for further assistance.
- Knowledge Base: They may utilize a knowledge base or online resources to find solutions to common issues, according to CompTIA
Salary:
R15,000 – R18,000 CTC (Based on your experience)
How to apply:
1. Follow the link to our jobseeker’s page- www.********.co.za
2. Search for the job title.
3. Click Apply to submit your CV
Ready to Apply?
Click below to apply directly with the employer
Safe & secure application
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Use the STAR method (Situation, Task, Action, Result) when answering behavioral interview questions.
How to Apply
Click “GO APPLY” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Sales Consultant Johannesburg Fire Sprinkler Systems posted by Jobs 4 All
Job PurposeThe purpose of this role is secure sales through implementing sales initiatives, building networks and channels, responding to leads,…
View JobIsando: Senior Revit Designer Johannesburg posted by Jobs 4 All
Job SummaryThe Senior Revit Designer leads the design and coordination of high-quality, fully compliant fire protection systems. This role includes...
View JobGauteng: Junior Revit Designer Johannesburg posted by Jobs 4 All
Job SummaryThe purpose of this role is to support the design and development of fire protection systems using Revit, ensuring…
View JobGauteng: Intermediate Revit Designer Johannesburg posted by Jobs 4 All
Job SummaryThe Intermediate Revit Designer plays a key role in the design and coordination of fire protection systems using Revit.…
View JobWestern Cape: Contracts Manager – Fire Protection Industry Cape Town, South Africa posted by Jobs 4 All
Job PurposeWe are seeking an experienced and dynamic Contracts Manager to oversee the successful execution of fire protection projects within…
View JobLenasia: Shift maintenance technician (Millwright) In the Plastic Industry– Lenasia – Gauteng posted by Jobs 4 All
Job Summary The Technician is responsible for diagnosing and solving mechanical, hydraulic, pneumatic, electrical and other faults on plant and...
View Job
Browse Employers
Job Alerts