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South Africa: Lodge Manager posted by InspHired Recruitment Solutions

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Job Description

Our client in the Tourism industry is currently looking for a Lodge Manager, in Durban, Kwa Zulu Natal.

Responsibilities:

  • Prepare welcome and departure notes for guests.
  • Check guests in during the day and manage dietaries, children, or any other special requests.
  • Implement and follow the BOPs.
  • Host guests during the day – meet them back from the drive and assist with any requests they have.
  • Ensure that all products that encounter the guest are consistently of the correct standard.
  • Check set-ups for breakfast, lunch, and dinner.
  • Make sure the main area is always tidy and styled to the BOPs.
  • Host guests at mealtimes and check the smooth running of service from the kitchen and waiters.
  • Check guests out and do daily room checks.
  • Work closely with waiters and HODs to maintain a high service standard.
  • Assist in any other departments as and when required.
  • Provide superior service and quality to guests.
  • Manage bar orders.
  • Manage staff, staff time books, performance, and other HC-related.

Requirements:

  • Minimum 3 years relevant camp management experience.
  • Experience in the service industry, especially in dealing with guests and staff.
  • This is a permanent live-in position, based at Rock Lodge.
  • Communication skills – with guests and fellow staff members.
  • The standard of your work must exceed the standard of the lodge.
  • Must adhere to World Class Hospitality and Service Standards.
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Remuneration:

  • Up to R20 500 per month.



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