Job Description
Our client in the Tourism industry is currently looking for a Lodge Manager, in Durban, Kwa Zulu Natal.
Responsibilities:
- Prepare welcome and departure notes for guests.
- Check guests in during the day and manage dietaries, children, or any other special requests.
- Implement and follow the BOPs.
- Host guests during the day – meet them back from the drive and assist with any requests they have.
- Ensure that all products that encounter the guest are consistently of the correct standard.
- Check set-ups for breakfast, lunch, and dinner.
- Make sure the main area is always tidy and styled to the BOPs.
- Host guests at mealtimes and check the smooth running of service from the kitchen and waiters.
- Check guests out and do daily room checks.
- Work closely with waiters and HODs to maintain a high service standard.
- Assist in any other departments as and when required.
- Provide superior service and quality to guests.
- Manage bar orders.
- Manage staff, staff time books, performance, and other HC-related.
Requirements:
- Minimum 3 years relevant camp management experience.
- Experience in the service industry, especially in dealing with guests and staff.
- This is a permanent live-in position, based at Rock Lodge.
- Communication skills – with guests and fellow staff members.
- The standard of your work must exceed the standard of the lodge.
- Must adhere to World Class Hospitality and Service Standards.
Remuneration:
- Up to R20 500 per month.
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