Job Description
About the Role
We are seeking a highly skilled and experienced Receptionist to join our luxury boutique hotel / resort team in South Africa. As the first point of contact for our guests, you will be responsible for providing exceptional customer service, managing guest bookings and reservations, and ensuring that every guest has an unforgettable stay with us.
Key Responsibilities
- Greet all guests and assist them with check-in and check-out
- Answer any questions or concerns and respond to all guest queries
- Manage phone calls and forward messages as needed
- Maintain guest records and book reservations accurately
- Complete basic cashier and bookkeeping responsibilities
- Operate computer programs and multi-line phone systems
- Ensure that guests experience maximum satisfaction, presenting an excellent image of the hotel
Requirements
- Grade 12
- At least 3 years of experience in a luxury boutique hotel / resort environment
- Hotel booking system knowledge and experience
- Fluent in English
- Ability to answer emails with good wording, correct punctuation and spelling
- Keep a tidy and orderly workspace
- Able to help out in other areas of the hotel when needed
Qualifications
No formal qualification required.
Salary & Benefits
R15k per month with a main meal served daily. Accommodation (self-contained flat) Water and electricity. Cycles: 3 weeks on / 1 week off
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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