Duties: Attend to all guest needs, including check in & outs Kindly and promptly address guest inquiries, requests, and matters of concern Provide information about hotel services Coordinate with other hotel departments to fulfil guest needs and requests Ensure all relevant policies and procedures are adhered to Complete all relevant end of day activities and reporting Maintain and adhere to relevant health and safety protocols as required Answer and respond to incoming calls with the appropriate telephone etiquette Process payments, handle cash, and maintain accurate records Maintain a tidy and organized front desk area Answer emails, assisting guests with enquiries and invoicing Perform other duties and tasks as operationally required Requirements: Grade 12 Recognised Hospitality Diploma is a strong advantage. Minimum of 2 years in a 4/5* hotel as a Hotel Receptionist At least 2 years experience in Front Office as a hotel receptionist Proficient in Microsoft 365 & Opera Possess strong guest relations experience Excellent customer service skills Being detail-oriented and accurate Excellent at planning and organization Skilled at multi-tasking Professional attitude and image Able to handle stress and stay relaxed and confident under pressure Excellent conflict resolution skills Strong decision-making and judgment skills Accepting the importance of peer support and teamwork Flexibility with their schedule Able to interact with diverse guests and clients Customer/Guest satisfaction Ability to work on your own without supervision Possess strong mathematical skills Possess administrative skills Possess excellent writing and verbal skills Be fluent in English Have an ear for languages