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South Africa: Remote Customer Care Agent (German-Speaking) posted by Ergasia Placements

Remote Customer Care Agent (German-Speaking)

Posted on 2025-03-17

Employer Ergasia Placements
Salary 12000
Category Logistics
Location South Africa  /  South Africa

Job Summary

Requirements:

  • Fluent in German (C1-C2 level) and proficient in English (written and spoken).
  • Previous experience in customer service, e-commerce, or retail is preferred.
  • Strong communication and problem-solving skills.
  • Comfortable working independently in a remote setup.
  • Ability to multitask and use multiple systems efficiently.
  • Reliable internet connection and a quiet workspace at home.

Key

Responsibilities:

  • Provide top-tier customer support via email, live chat, and phone in German and English.
  • Assist customers with inquiries related to orders, product details, shipping, returns, and refunds.
  • Handle customer complaints professionally, ensuring quick and satisfactory resolutions.
  • Process and track orders while coordinating with the warehouse and logistics teams.
  • Maintain detailed records of customer interactions and follow up when necessary.
  • Support the team in optimising customer service processes and improving customer experience.

What We Offer:

  • Competitive salary (R12,000 – R15,000 per month).
  • Fully remote position with a structured schedule.
  • Opportunity to work in a dynamic and growing international e-commerce company.
  • Supportive team.

Remote Customer Care Agent (German-Speaking) position available in South Africa, South Africa. This job position was posted by Ergasia Placements. The job has been posted as a char8000 ad on 2025-03-17 at 01:02:57 in the Logistics category

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