Remote Customer Care Agent (German-Speaking)
Posted on 2025-03-17
| Employer | Ergasia Placements |
|---|---|
| Salary | 12000 |
| Category | Logistics |
| Location | South Africa / South Africa |
Job Summary
Requirements:
- Fluent in German (C1-C2 level) and proficient in English (written and spoken).
- Previous experience in customer service, e-commerce, or retail is preferred.
- Strong communication and problem-solving skills.
- Comfortable working independently in a remote setup.
- Ability to multitask and use multiple systems efficiently.
- Reliable internet connection and a quiet workspace at home.
Key
Responsibilities:
- Provide top-tier customer support via email, live chat, and phone in German and English.
- Assist customers with inquiries related to orders, product details, shipping, returns, and refunds.
- Handle customer complaints professionally, ensuring quick and satisfactory resolutions.
- Process and track orders while coordinating with the warehouse and logistics teams.
- Maintain detailed records of customer interactions and follow up when necessary.
- Support the team in optimising customer service processes and improving customer experience.
What We Offer:
- Competitive salary (R12,000 – R15,000 per month).
- Fully remote position with a structured schedule.
- Opportunity to work in a dynamic and growing international e-commerce company.
- Supportive team.
Remote Customer Care Agent (German-Speaking) position available in South Africa, South Africa. This job position was posted by Ergasia Placements. The job has been posted as a char8000 ad on 2025-03-17 at 01:02:57 in the Logistics category
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