A prestigious 5-star hotel in Doha is seeking a detail-oriented Reservations Agent to handle guest inquiries, bookings, and special requests while ensuring a seamless reservation experience. The ideal candidate will have excellent communication skills, a customer-centric approach, and experience in luxury hospitality.

Key

• Manage guest reservations via phone, email, and online booking platforms.
• Provide accurate information on room availability, rates, packages, and promotions.
• Assist guests with special requests such as VIP services, airport transfers, and room preferences.
• Process modifications, cancellations, and group bookings efficiently.
• Ensure seamless coordination with the front office, sales, and revenue teams.
• Maintain guest profiles and preferences in the hotels reservation system.
• Handle payment processing and verify billing details.
• Address guest inquiries and resolve any booking-related issues with professionalism.
• Maximize revenue by promoting upselling opportunities and additional services.
• Stay updated on hotel policies, seasonal offers, and local attractions.

• Fluency in Arabic and English (spoken & written).
• Previous experience in a luxury hotel or reservations role preferred.
• Proficiency in hotel reservation systems (Opera, Fidelio, etc.).
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• High level of accuracy and attention to detail.
• Availability to work in shifts, including weekends and holidays.

Reservations Agent (Arabic) position available in South Africa, South Africa. This job position was posted by Deka Minas (Pty) Ltd. The job has been posted as a premium ad on 2025-03-16 at 13:01:50 in the Sales Marketing category

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