South Africa: Reservations Consultant – Pretoria East posted by Phoenix Recruitment

Private Game Reserve with Head Offices in Pretoria East is looking for an enthusiastic Reservations Consultant to join their reservations team. Duties: Creating and achieving a desired service level to both customers and lodge operations Maximizing occupancies by filling empty room gaps Liaising with and preparation for guests to enhance their experience Accurately managing bookings from initial enquiry to booking confirmation and payment Receive and give feedback on telephonic, electronic and written enquiries Professional and presentable at all times Be courteous at all times, even if the client appears to be in the wrong. Regular communication with clients regarding reservation Timeous follow-ups on all reservations Management of deposit payments and outstanding payments according to time schedule Assist with all properties in portfolio Taking of calls E-mails Requirements: Matric / Grade 12 Relevant Tourism qualification Any diploma or degree qualification will be advantageous At least 2-4 yrs experience in a similar role in hospitality industry. Experience on PANStrat Admin System will be advantageous Able to work under pressure Good judgement Self-managed Energetic and driven Result orientated Innovative Creative In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.) Able to work independently as well as within a group Efficient Computer skills Able to travel when required