Job Description
About the Role
We are seeking an organized and welcoming Reservationist/Duty Manager to join our team at a luxury lodge in South Africa. As the face of our reservations department, you will play a vital role in creating the ‘home-away-from-home’ feeling for our guests. This is an all-rounder office role combining reservations, front-office operations, guest relations, stock control, and administrative duties.
Key Responsibilities
- Manage daily lodge operations, including front-desk duties and guest services
- Handle reservations, cancellations, and changes to accommodate our guests’ needs
- Process payments, manage inventory, and maintain accurate records
- Respond to guest queries and resolve any issues promptly
- Participate in team meetings and contribute to the overall success of the lodge
Requirements
- Minimum 2-3 years experience in a similar role or in the hospitality industry
- Excellent communication and interpersonal skills (fluent in English; additional languages advantageous)
- Strong organisational ability and high attention to detail
- Computer literacy: MS Office, email, and lodge booking systems (NightsBridge or similar preferred)
Qualifications
- Valid driver’s license and own transport are highly recommended
Salary & Benefits
Salary: R8000 – R12 000
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in ZA
In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.
Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.
Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.
Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.
For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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