<p>Company offering <strong>extraordinary expeditionary</strong> routes in <strong>northern Tanzania</strong>, connecting guests with unscripted adventures in the <strong>Serengeti</strong> is currently recruiting for a <strong>Senior Travel Designer.</strong><br> <br>The candidate will be responsible for creating and managing <strong>travel arrangements</strong>, providing <strong>exceptional customer service</strong>, handling <strong>reservations</strong>, and overseeing <strong>travel consulting and management tasks.</strong><br> <br>While the role is based in <strong>Cape Town</strong>, flexibility for remote work is available.</p><p><strong>Duties:</strong><br> <br>Sales development<br>Start to finish luxury market bookings focussed on East Africa<br>Ensuring that all booking issues are resolved, managing all the changes and adding any developments to the booking to ensure that the clients trip is booked and planned perfectly.<br>Ensuring all relevant reservations systems are and any other internal systems not mentioned.<br>Handle Accommodation, flights transfer & touring bookings.<br>Book relevant tickets as required.<br>Book relevant accommodation<br>Ensure all booking details pull through accordingly once confirmation emails are received.<br>Handle queries on various matters.<br>Process any additional changes/updates after confirmation to the itinerary.<br>Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in<br><strong> </strong><br><strong>Requirements:</strong><br> <br>At least 5+ years experience in luxury travel or hospitality industry<br>Bachelors degree in hospitality management or Tourism<br><strong>In-depth product knowledge East Africa, particularly Tanzania and Kenya.</strong><br>Travel Consulting, Travel Management, and Travel Arrangements skills<br>Customer Service and Reservations experience<br>Strong attention to detail and organizational skills<br>Excellent communication and interpersonal abilities<br>Knowledge of safari destinations and wildlife conservation<br>Problem-solving skills and ability to work under pressure<br>Proven track record in customer relationship management and developing travel products and services, specifically in the inbound tourism sector.<br>Computer literate (Microsoft Office, email, Internet).<br>Excellent written and verbal communication skills in English.<br>Familiarity with TourPlan, WISH, or other booking / operating systems.</p>