South Africa: Senior Reservations Consultant – Luxury Property Group – Franschhoek/Durbanville | Lb posted by HotelJobs

Senior Reservations Consultant

Location: Franschhoek / Durbanville

Property Type: Luxury Property Group

Salary: R25,000

Kendrick Recruitment is now seeking a highly skilled Senior Reservations Consultant to join a prestigious luxury property group in the Western Cape. The successful candidate will have strong reservations experience, excellent administrative skills, and a passion for delivering exceptional service to both clients and agents.

Key Responsibilities:

Administration

• Ensure all incoming emails and reservation messages are dealt with promptly and accurately
  

• Respond to all emails on the same business day
  

• Answer telephone calls courteously and professionally, as promptly as possible
  

• Accurately capture all reservation details in the PMS
  

• Maintain full knowledge of all rates, including rack and contracted STO rates
  

• File and retrieve reservation records accurately
  

• Work confidently with internal PMS and external reservation systems (e.g. Apply Below and other third-party platforms)
  

• Verify daily bookings prior to guest arrival for accuracy and confirmation
  

• Follow up on provisional reservations before expiry dates
  

• Ensure reservations are tracked correctly for statistical purposes (codes)
  

• Maintain accurate guest history records
  

• Hold in-depth knowledge of all rooms, suites, activities, and facilities, as well as competitor offerings
  

• Fully understand and advise on all special offers
  

• Provide accurate guidance on property logistics, including arrival and departure options, ensuring guests and agents are well informed
  

Financial Aspects

• Ensure all reservations are quoted and confirmed on correct rates, with all compulsory charges applied
  

• Monitor deposits to ensure they are secured within 14 days of booking
  

• Ensure full payments are collected according to terms and conditions
  

• Flag any delayed or outstanding payments to the Reservations Manager
  

Miscellaneous

• Maintain a professional and positive attitude in all dealings with clients
  

• Liaise with the operations team regarding ongoing guest requirements
  

• Pass on sales leads to the Sales Department for potential business development
  

• Communicate special requests or potential problems to the Reception Manager
  

• Assist with special projects or related tasks as required by the Reservations Manager or Sales and Marketing teams
  

Requirements:

• Proven experience as a Reservations Consultant within a luxury hospitality environment
  

• Strong knowledge of reservations systems (PMS and third-party platforms)
  

• Excellent administrative and organisational skills with strong attention to detail
  

• Financial acumen in handling rates, invoicing, and payments
  

• In-depth knowledge of luxury hospitality operations and guest expectations
  

• Professional communication skills, both written and verbal