Job Description
About the Role
An exciting opportunity is available for an experienced Service Manager to lead a dynamic service department in Hoedspruit. The successful candidate will be responsible for driving customer satisfaction, managing daily operations, and ensuring high-quality service delivery within a fast-paced environment.
Key Responsibilities
- Drive high levels of customer satisfaction and effectively resolve customer queries and concerns
- Oversee daily service department operations, including workflow, scheduling, and repair processes
- Lead, train, and motivate service advisors and technicians to achieve performance targets
- Monitor departmental performance, ensuring profitability and cost control
- Ensure all service and repair work complies with manufacturer standards and safety requirements
Requirements
- Matric (Grade 12)
- Valid drivers license
- Proven experience in a service-related or technical environment
- Previous experience as a Service Advisor or Assistant Service Manager
Qualifications
- No qualifications mentioned
Salary & Benefits
Market-related, negotiable based on experience and qualifications. Retirement fund contribution, medical aid contribution, and income continuation benefit
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in ZA
In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.
Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.
Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.
Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.
For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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