Job Description
About the Role
Our client is seeking a strong Service Manager to lead their service department, drive customer satisfaction, and ensure smooth workshop operations. As a natural leader with a technical background and a passion for service excellence, you will be responsible for leading a busy service department, guiding a skilled team, and ensuring customers receive exceptional service every time.
Key Responsibilities
- Drive high Customer Experience scores and resolve customer concerns quickly
- Oversee daily workflow, scheduling, repair orders, and workshop equipment management
- Recruit, train, coach, and motivate service advisors and technicians
- Monitor Financial Performance to maximize profitability
- Ensure all repairs meet Toyota quality standards, warranty rules, and safety procedures
Requirements
- Matric
- Technical/Service background
- Previous experience as a Service Advisor or Assistant Service Manager
- Strong leadership, communication, and interpersonal skills
- Ability to thrive in a fast-paced environment and meet strict deadlines
Qualifications
No formal education or certifications are mentioned.
Salary & Benefits
Market-related salary.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in ZA
In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.
Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.
Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.
Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.
For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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