Job Description
About the Role
Our client, a well-established IT solutions provider based in the Northern suburbs of Johannesburg, is seeking a Technical Support Engineer to provide enterprise-level technical assistance to customers. The successful candidate will be responsible for diagnosing and troubleshooting software and hardware issues, resolving technical problems within agreed time limits, and delivering timely and accurate support across a range of customer environments.
Key Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve software and hardware issues.
- Diagnosing and troubleshooting technical issues, including account setup and network configuration.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Tracking computer system issues through to resolution within agreed time limits.
- Guiding clients through a series of actions, either via phone, email or chat, until a technical issue is resolved.
- Providing prompt and accurate feedback to customers.
- Referring to internal databases or external resources to provide accurate technical solutions.
- Ensuring all issues are properly logged.
- Prioritising and managing several open issues at one time.
- Following up with clients to ensure their IT systems are fully functional after troubleshooting.
- Preparing accurate and timely reports.
- Documenting technical knowledge in the form of notes and manuals.
- Maintaining positive relationships with clients.
- Going onsite to assist customers as required.
Requirements
- Relevant degree and certifications in Microsoft, VMWare, HP, Dell and Sophos.
Qualifications
Relevant degree and certifications in Microsoft, VMWare, HP, Dell and Sophos.
Salary & Benefits
Market-related salary depending on qualifications and experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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