South Africa: Sports Specialist (Travel I Tourism) – Foreshore, Ct posted by Phoenix Recruitment

About the Role

We are seeking a highly skilled Sports Specialist to join our team in Foreshore, Cape Town. As a key member of our Travel Company, you will be responsible for designing, quoting, and booking various inbound and outbound journeys for our Sport and Events division, while also proactively assisting in Product Development and ensuring current products are updated and relevant to client demand.

Key Responsibilities

• Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
• Quoting of all services requested by clients/agents within the agreed turnaround time.
• Managing turnaround times as per agreed Policies or client specifications.
• Checking rates before quoting as dynamic rates may apply.
• Reservations of all services requested by clients/agents.
• Acknowledging receipt of written requests received from agents.
• Responding to written requests and providing written confirmations.
• Opening of client files according to company standards.
• Loading of Tourplan files and balancing WETU – Basic understanding to enable straight forward amendments.
• Managing all aspects of Flight bookings with airlines whether through Amadeus, direct with airlines or through other suppliers. Ensure confirmation of services with suppliers.
• Staying in constant communication with clients/agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations.
• Producing accurate Quotation Sheets/Costings as required to package product.
• Managing MOD phone and queries as required.
• Client Care: Maintaining contact with client during period of travel, managing client complaints and emergencies, maintaining contact with travel trade, obtaining feedback from clients/travel trade following client departure.
• Handling of complaints professionally.
• Problem Solving: Continually exceeding customer expectations.
• Payments And Account Queries: Ensuring that clients are invoiced for all services and invoices provided to clients timeously, managing payments and account queries, following up on payments, liaising with Finance department with regards to queries, ensuring payment conditions are strictly adhered to.

Requirements

Matric Sports qualification – Advantageous. MUST be senior and must have worked with Rugby groups before.

Ability to operate under solid pressure and meet tight deadlines.

Effective project management skills.

Plan decisions and practice good judgment.

Build excellent working relationships to attain goals.

Work collaboratively as a team member.

Be self-motivated, confident, energetic, and creative.

Effectively communicate and make best use of interpersonal skills.

Should be able to deliver creative and innovative thoughts.

A mature approach when dealing with people.

Capacity for dealing with employers and workers at all levels.

Confidentiality, tact, and discretion when dealing with people.

Excellent planning, Organisational, analytical, and decision-making skills.

Good conflict resolution skills.

Integrity and Honesty when dealing with cash, finances, and other business-related matters.

Good Problem-solving skills.

Negotiation and liaison ability.

Accuracy and attention to detail.

Qualifications

None mentioned in original job description.