South Africa: Sports Specialist (Travel I Tourism) – Foreshore, Ct posted by Phoenix Recruitment

Travel Company based in Foreshore, Cape Town is looking for a Sports Specialist to design, quote and book various inbound and outbound journeys for the Sport and Events division for B2B and B2C markets, to pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand and to exceed customer expectations , meet operational deadlines and achieve set sales targets. Duties: Assess client / agent needs in terms of special interests, special needs, and affordability / budget. Quoting of all services requested by clients / agents within the agreed turnaround time. Managing turnaround times as per agreed Policies or client specifications. Checking rates before quoting as dynamic rates may apply. Reservations of all services requested by clients / agents. Acknowledge receipt of written requests received from agents. Respond to written requests and provide written confirmations. Opening of client files according to company standards. Loading of Tourplan files and balancing WETU – Basic understanding to enable straight forward amendments. Managing all aspects of Flight bookings with airlines whether through Amadeus, direct with airlines or through other suppliers. Ensure confirmation of services with suppliers. Stay in constant communication with clients / agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations. Producing accurate Quotation Sheets / Costings as required to package product. Documentation Management of all Reservations: · Itinerary planning and layout · Ensure Travel packs are compiled (digital or other) · Vouchers · Rooming lists · Filing Handling and escalating client complaints Manage MOD phone and queries as required Client Care: Maintain contact with client during period of travel Manage client complaints and emergencies Maintain contact with travel trade Obtain feedback from clients / travel trade following client departure Handling of complaints professionally Problem Solving Continually exceed the customer expectation Payments And Account Queries: Ensure that clients invoiced for all services and invoices provided to clients timeously. Manage payments and Account queries Follow up on payments Liaise with Finance department with regards to queries Ensure payment conditions are strictly adhered to Keep Operations Manager informed of possible problems Arrange pre-payments Financial: Invoicing accurately from Tourplan – Ensure the loading of files are accurate (to mirror costing sheets) from opening of files. Reconciling of Files – Balancing of Tourplan files timeously (Final balance by month end in month of travel). Explanation of variances Margin Management (high & low) Requirements: Matric Sports qualification – Advantageous MUST be senior and must have worked with Rugby groups before Ability to operate under solid pressure and meet tight deadlines Effective project management skills Plan decisions and practice good judgment Build excellent working relationship to attain goals Work collaboratively as a team member Be self-motivated, confident, energetic, and creative Effectively communicate and make best use of interpersonal skills Should be able to deliver creative and innovative thoughts A mature approach when dealing with people Capacity for dealing with employers and workers at all levels Confidentiality, tact and discretion when dealing with people Excellent planning, Organisational, analytical and decision-making skills Good conflict resolution skills Integrity and Honesty when dealing with cash, finances and other business-related matters Good Problem-solving skills Negotiation and liaison ability Accuracy and attention to detai