Job Description
About the Role
The Iconic Hotel, part of an international group based in Cape Town, is seeking a highly experienced Food & Beverage Director to lead our F&B team in providing exceptional hospitality and driving organisational profitability. As a key member of our leadership team, you will be responsible for delivering outstanding guest experiences, driving business growth, and ensuring the highest standards of operational excellence.
Key Responsibilities
- Planning, forecasting, and budgeting revenues and costs for the department
- Staffing and scheduling associates, allocating duties to maximise associate productivity and minimise payroll costs
- Creating a work environment that fosters high employee morale, provides constant learning & development, and uses feedback from Employee Satisfaction Surveys to draw action plans
- Developing systems and procedures that achieve higher cost efficiency and guest satisfaction
- Recruitment and Performance Appraisal & Management of associates in the department
- Developing & implementing the annual plan using the Business Excellence Model framework
- Managing and leading associates to ensure maximum productivity
- Overseeing outlet managers and supervisors with day-to-day running of their departments
- Overseeing daily activities of all F&B outlets, including banquets
- Working with outlet chefs on cuisine, menu planning & design for various outlets / banquets
- Ensuring regular monitoring of GSTS and feedback provides prompt, efficient, and accurate service to all guests
- Conducting regular meetings with outlet managers and supervisors, constantly monitoring guest concerns, compliments, and suggestions
- Organising food festivals and developing guest loyalty and retention programmes
- Compiling and reviewing monthly profit and loss statements for various outlets and assisting outlet managers with implementation
- Ensuring operational standards are followed for all equipment & processes
- Maximising F&B profitability by implementing cost containment strategies for all outlets
- Preparing promotion and marketing / PR plans for various outlets and executing the same
- Conducting refresher-training programmes for associates and guiding new members of the department
- Maintaining regular contacts with corporate and individual customers, building strong relationships with them
- Staying informed about local, national, and international best practices / trends
- Developing departmental trainers in association with the training department & overseeing all training activities within the department
- Ensuring the department procures high-quality raw materials and cost-effective equipment
- Ensuring TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations
- Revising manager’s duty list to ensure all areas of reporting and reconciling is covered
- Performing audits, ensuring LQA are consistently followed and maintaining positive audit results
- Ensuring KRA’s are updated and completed whilst identifying new KRA’s and allocating them to different associates
- Addressing any grievance and counselling issues among department associates
- Working in a safe manner that does not harm or injure self or others, and being involved with Health & Safety within the department
Requirements
- Grade 12
- A formal hospitality qualification
- At least 2 – 3 years’ experience in a similar position
- Fluent in English
- Additional language advantageous
- Experience in luxury hotels
- Knowledge of other hotel services
- Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and the overall dining experience
- Rules of F&B service and service etiquette
- F&B service skills and other operational skills
- Professional guest interaction
Qualifications
- None mentioned in original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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