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South Africa: Team Leader posted by Datafin

Team Leader

Posted on 2025-01-31

Salary 0

Category It Computer

Location

Job Summary

Team LeaderMedia/Marketing/Sales
Pretoria/Centurion – Gauteng

ENVIRONMENT:
A Software and Technology firm is on the lookout for enthusiastic and driven Call Center Team Leaders to join their team. If youre passionate about delivering outstanding customer experiences and have a solid understanding of health industry regulations and best practices, they would love to hear from you. A Pharmacists Assistant Post-Basic Certificate is a plus!
DUTIES:
  • Team Leadership: Lead, motivate, and mentor a team of customer service representatives to achieve performance targets and exceed customer expectations.
  • Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback and coaching to improve individual and team results.
  • Training and Development: Conduct training sessions for new and existing team members, ensuring they are well-equipped to handle customer inquiries effectively and professionally.
  • Workflow Management: Efficiently manage call center workflow, ensuring smooth operations and adherence to schedules.
  • Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
  • Reporting: Generate and analyze performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
  • Quality Assurance: Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
  • Communication: Foster open communication within the team and act as a liaison between the team and senior management, conveying feedback, challenges, and opportunities.
  • Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.
REQUIREMENTS:
  • Pharmacists Assistant Post-Basic Certificate preferred.
  • Knowledge of relevant health industry regulations and best practices.
ATTRIBUTES:
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Ability to work under pressure and meet performance targets.
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Team Leader position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-01-31 at 16:09:51 in the It Computer category

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