| Date | 2024-10-15 |
|---|---|
| Job Title | Transformational Technical Program Manager (Ttpm) |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
South Africa / South Africa |
Job Summary
Transformational Technical Program Manager (TTPM)
ENVIRONMENT:
A global software engineering and data science consultancy is seeking a Transformational Technical Program Manager (TTPM) to lead enterprise-wide digital transformation initiatives. Serving clients across South Africa, the Middle East, and the U.S., the TTPM will oversee end-to-end solution implementations, ensuring they align with business objectives and enhance operational efficiency. The ideal candidate should have expertise in Platform technologies and experience managing large-scale, multi-national Waterfall, Agile, and Hybrid programs. They will lead cross-functional teams, ensure stakeholder alignment, and deliver scalable, modernized business solutions.
DUTIES:
- Program Leadership & Strategy: Lead transformational programs that leverage the full capabilities of the platform technologies, depending on the business needs.
- Define a clear vision and roadmap for platform transformation, ensuring alignment with overall business and digital strategy.
- Partner with executive leadership to champion the adoption of platform technology across the organization.
- Create or have experience with Program Business Cases and executing value at a Program level.
- End-to-End Program Management: Oversee the entire lifecycle of platform implementation programs, from discovery, requirements gathering, and design, to execution, deployment, and post-implementation.
- Ensure programs are delivered on time, within scope, and on budget, while driving measurable business outcomes.
- Manage a team of Project Managers and Business team across the projects that make up the program.
- Collaborate with platform developers, architects, and product owners to ensure successful implementation of solutions.
- Must be able to manage resources plan, forecast, schedule, replace, productivity, optimise utilisation and escalations related to resources.
- Driving Digital Transformation: Evaluate and introduce new platform modules, tools, and integrations that align with the organizations long-term goals.
- Drive the adoption of automation, self-service, and process optimization to enhance operational efficiency and customer experience.
- Identify and implement best practices for platform to improve workflows and digital service delivery.
- Lead change management efforts to ensure seamless adoption of new platform solutions across departments.
- Communicate across cultures and manage stakeholder expectations, from technical teams to C-suite executives, ensuring alignment and understanding of transformation goals.
- Build strong relationships with internal business leaders to identify areas where ServiceNow can drive greater value.
- Change Management and Stakeholder Engagement: Lead change management efforts to ensure seamless adoption of new platform solutions across departments.
- Communicate across cultures and manage stakeholder expectations, from technical teams to C-suite executives, ensuring alignment and understanding of transformation goals.
- Build strong relationships with internal business leaders to identify areas where ServiceNow can drive greater value.
- Agile Transformation and Process Optimization:
- Lead the implementation of Agile practices and methodologies in platform program delivery, promoting continuous improvement and iterative development.
- Identify opportunities to streamline and improve business processes by automating workflows and reducing manual tasks using platform capabilities. Monitor and refine delivery methodologies to ensure the efficiency of platform implementations.
- Risk Management and Problem Solving: Understand Risk Management and how to create risk registers and effectively manage risks and dependencies across the programs and underlying projects.
- Proactively manage risks and resolve complex issues related to platform transformation programs.
- Ensure program delivery aligns with regulatory and compliance requirements and mitigate any risks that arise during implementation.
- Develop and implement contingency plans to address potential disruptions in platform project timelines.
- Measurement and Value Realization: Track key performance indicators (KPIs) to measure the success of platform programs and ensure they deliver business value.
- Conduct regular reviews of program outcomes and share insights on business improvements enabled by ServiceNow, such as increased productivity, cost savings, and customer satisfaction.
- Drive continuous ServiceNow value realization by identifying additional use cases and expansion opportunities for the platform.
- Create detailed program reports on the PPM tool and in various formats for the Program and ensure that the Project reporting is aligned with the Program Reporting.
- Ensure all Governance for Programs and Projects are adhered to, monitored and reported on.
- Understand invoicing, budgeting and other financial related principles for Project and Program Management.
REQUIREMENTS:
Required Qualifications:
- Bachelors degree in Computer Science, Engineering, Information Technology, or a related field (Masters degree preferred).
- Proven experience leading large-scale platform transformation programs.
- Strong understanding of platform capabilities, including architecture, development, and implementation.
- Experience in project and program management methodologies (e.g., Agile, Scrum) and tools like Jira, Confluence, and ServiceNow PPM.
- Demonstrated success in driving enterprise-wide digital transformation through platform implementations.
- Strong leadership and interpersonal skills, with experience managing cross-functional teams and stakeholders at all levels.
Preferred Qualifications:
- ServiceNow certifications, such as ServiceNow Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, CSM, etc.).
- PMP, Agile Certified Practitioner (ACP),Scaled Agile Framework (SAFe) or other relevant project management certifications.
- Experience in cloud-based platforms, SaaS architecture, and IT operations management.
- Knowledge of automation, AI/ML, and advanced ServiceNow features like Virtual Agent, Performance Analytics, and Predictive Intelligence.
ATTRIBUTES:
- Visionary leader with the ability to inspire teams and stakeholders to embrace transformation.
- Adaptable and resilient, with the ability to navigate complex challenges and ambiguity.
- Strong problem-solving skills and a data-driven mindset for continuous improvement.
- Excellent communication skills, capable of influencing and aligning stakeholders across technical and business functions, across culture, across industries and across regions
- Must be able to work well, manage and communicate with teams that are onsite and offsite, around the world and manage the output and productivity of the resources.
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Transformational Technical Program Manager (Ttpm) position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-10-15 at 16:09:43 in the It Computer category
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South Africa: Transformational Technical Program Manager (Ttpm) posted by Datafin
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Transformational Technical Program Manager (Ttpm)
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