Springbok: Client Advisor (Sales Consultant) posted by Nedbank Head Office

About the Role

We are seeking an experienced Client Advisor to join our team at Nedbank Head Office. As a Springbok client, you will be responsible for educating clients on the functionality of self-service digital solutions and solving their sales and service needs to meet business goals and growing market share.

Key Responsibilities

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end-to-end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross-selling.
• Facilitate the sales process by informing clients of product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain, and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.

Requirements

• 2 – 3 years Retail/Banking Client Service, Sales, Relationship experience.
• Matric / Grade 12 / National Senior Certificate.
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage.
• 120 FAIS Credits.

Qualifications

• Completed Matric / Grade 12 / National Senior Certificate.

Salary & Benefits

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