Job Description
About the Role
We are seeking an experienced Client Advisor to join our team at Nedbank Head Office. As a Springbok client, you will be responsible for educating clients on the functionality of self-service digital solutions and solving their sales and service needs to meet business goals and growing market share.
Key Responsibilities
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end-to-end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross-selling.
- Facilitate the sales process by informing clients of product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain, and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Requirements
- 2 – 3 years Retail/Banking Client Service, Sales, Relationship experience.
- Matric / Grade 12 / National Senior Certificate.
- Business Relevant Certificate or Diploma or Institute of Banking would be an advantage.
- 120 FAIS Credits.
Qualifications
- Completed Matric / Grade 12 / National Senior Certificate.
Salary & Benefits
[Note: The original job posting does not mention salary, so this section is skipped.] [DO NOT include a “How to Apply” section – this is added automatically]
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