| Date | 2025-01-23 |
|---|---|
| Job Title | Client Success Specialist: Operations |
| Employer | Vine Recruitment More Information |
| Salary | 0 |
| Category | Professions |
| Location |
Western Cape / Stellenbosch |
Job Summary
Requirements:
Bachelor’s degree in business, operations, logistics, or a related field preferred.
2 – 3 years’ experience in a logistics provider, perishable commodity agent/retailer, or commercial farming company in an operational, logistics, or client support role.
Experience in managing client/supplier relationships with a focus on operations.
Experience in analysing and improving operational processes or logistics workflows.
Driver’s licence (role includes travel).
Knowledge and Skills:
Experience in the fresh produce industry, with a focus on operations, logistics, or client
support.
Strong communication, problem-solving, and organisational skills.
Proven ability to work independently, taking initiative in operational challenges.
Proficiency in using CRM systems and operational tools.
Intermediate to advanced data analysis skills, with a focus on operational efficiency.
Willingness to work outside standard office hours to meet business needs.
Strong verbal and written communication skills in English and Afrikaans.
Main
Duties:
Client Onboarding and Support
Onboarding: Guide new clients through the product implementation process, ensuring
smooth integration and operational readiness. Provide ongoing training and support to
help clients maximise the value of our solutions.
Support: Act as the primary point of contact for clients, addressing technical and
operational inquiries related to the platform. Collaborate with internal teams to resolve
issues efficiently.
Client Engagement: Proactively monitor client usage and engagement with our
products, providing support to ensure they fully utilise the platform’s features.
Operational Efficiency and Client Feedback
Operational Process Improvement: Collaborate with clients to analyse their
operational processes and suggest ways to improve efficiencies using our platform.
Identify opportunities for automating tasks and reducing manual workloads.
Client Feedback Loop: Gather and communicate feedback from clients to internal
teams, particularly product and engineering, to enhance platform features and resolve
any operational bottlenecks.
Custom Solutions: Work with internal teams to tailor solutions to specific client needs,
ensuring that our offerings meet operational requirements and business objectives.
Relationship Management and Client Retention
Building Trust: Establish strong, long-lasting relationships with clients by ensuring open
and consistent communication. Address client concerns with a focus on operational
support and process enhancement.
Client Retention: Develop and implement strategies to maintain high levels of client
satisfaction and retention, ensuring clients feel supported and valued.
Proactive Engagement: Identify ways to improve client engagement, including
training, product updates, and regular check-ins to ensure their operational needs are
being met.
Product Knowledge and Expertise
Product Understanding: Maintain a deep understanding of our platform’s operational
capabilities and features, with a focus on how it supports client workflows.
Operational Excellence: Leverage product expertise to guide clients through best
practices, operational tips, and ways to streamline their processes using our solutions.
Collaboration and Internal Support
Cross-Department Collaboration: Work closely with product, engineering, and
customer service teams to ensure that client feedback and operational challenges are
addressed swiftly and effectively.
Process Documentation: Create and maintain documentation on operational workflows
and best practices for both internal and client use.
Please send your cv, qualifications, references, salary expectation and photo to: Vine Recruitment
Client Success Specialist: Operations position available in Western Cape, Stellenbosch. This job position was posted by Vine Recruitment. The job has been posted as a char8000 ad on 2025-01-23 at 01:22:39 in the Professions category
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