Stellenbosch: Front Of House Restaurant Manager posted by IntelliStaff

Location: Stellenbosch

About the Role

Are you a dynamic leader with a passion for hospitality and creating exceptional guest experiences? We are seeking an experienced Front of House Restaurant Manager to join our team in Stellenbosch. The successful candidate will oversee all front-of-house operations, ensuring outstanding service, smooth day-to-day management, and a welcoming environment for every guest.

Key Responsibilities

• Staff Management: Recruit, train, supervise, and motivate front-of-house teams to deliver excellent service.
• Customer Experience: Ensure every guest receives a warm welcome and a seamless experience from arrival to departure.
• Operational Oversight: Manage daily operations of public-facing areas, including ticket sales, reservations, and concessions.
• Coordination: Collaborate with other departments, including the kitchen and technical teams, to maintain smooth service flow.
• Problem-Solving: Handle complaints, resolve customer issues diplomatically, and manage unexpected situations effectively.
• Financials & Administration: Oversee administrative duties, manage front-of-house budgets and finances, and ensure compliance with health, safety, and licensing regulations.

Requirements

• Proven experience in a similar management role within the hospitality or restaurant industry.
• Strong leadership and interpersonal skills with the ability to inspire and manage a team.
• Excellent communication and problem-solving abilities.
• Solid understanding of financial management and front-of-house systems (reservations, POS, etc.).
• Ability to thrive in a fast-paced, customer-focused environment.