Stellenbosch: FTC Hostess (Wine Lounge)

Delaire Graff Wine Lounge is looking for a Seasonal Hostess (fixed term contract) to join their team and be the first point of contact for our guests and ensure to provide excellent customer service and a pleasant dining experience to our guest. Responsibilities: Welcome guests to the venue Escort guests to assigned dining or bar areas Manager reservations Provide menus and announce waiter/waitress name Greet guests upon their departure Coordinate with wait staff about available seating options Maintain hostess desk clean and tidy Cater to guests who require extra attention (e.g. children, elderly) Answer incoming calls and address guests’ queries Assist with wait staff as needed Requirements: Grade 12, hospitality certificate will be a plus Grade 12, hospitality certificate will be a plus Preferably 1- 2 years previous hostess experience Understanding of restaurant etiquette Familiarity with health and safety regulations Experience in managing reservations Able to work in a team Demonstrable customer-service skills Excellent communication skills (via phone and in-person) Strong organizational skills with the ability to monitor the entire dining and bar area Availability to work within opening hours (e.g. evenings, public holidays, weekends) Good physical condition to walk and stand during an entire shift Comfortable in dealing with very distinguished clientele Able to handle high a pressure environment Must be well-presented Flexibility and Accountability Enthusiastic personality Delaire Graff Estate is an equal opportunity employer.