Company is a well-established factory in the manufacture of clay tiles and bricks with a focus on making quality clay bricks and other special masonry products. They produce a brick that many builders and developers turn to nationally. Job Description Serve as key company interface 1st point of contact with existing & new customers Answer incoming sales calls and assisting walk-in customers with queries/advice promptly in a positive, helpful demeanor Generate additional sales through incoming inquiries, quotes, calls and online requests Provide all appropriate service/assistance to external sales force to assist additional sales generation, including generating requested quotes Handle customer complaints and credit requests, ensuring weekly follow-up, completion and filing of necessary documentation. Maintain stock levels and presentability of Sample Display held in Sales Office samples boxes Schedule all delivery requests promptly and providing customers with estimated delivery dates and times Ensure ERP and CRM database are kept up to date Collaborate with the Debtors department on credit limits, cash payments, and new accounts. Assist with Despatch function when needed Coordinate with yard staff on special customer requests and product preparation. Capture all internal compressive strength results Minimum Requirements At least 3 years experience in an admin, sales support, or customer service role Proficiency in Microsoft Office (Excel, Word) and CRM systems. Excellent communication skills, both written and verbal. Own reliable transport and valid license. Personal Attributes Self-starter who thrives in a fast-paced environment Goal driven with a head for new business acquisition Professional, confident and good at negotiating Understanding of construction site environments Willing to travel to see clients Bilingual