Stellenbosch: IT Manager

Minimum requirements for the role: Must have a relevant tertiary IT qualification Minimum 3 years relevant experience Must have experience in managing IT operations, MSP relationships, or technology suppliers Demonstrable experience in budget management and contract oversight Experience leading or supporting IT aspects of acquisitions or integrations is advantageous Must have a strong understanding of IT service management and commercial control principles Experience in a multi-site, professional services or fast-growing organization is preferred Strong leadership and management skills with the ability to manage suppliers, budgets, and internal stakeholders Exceptional communication and relationship-building skills across all levels Analytical and commercially aware – comfortable managing data, costs, and contracts Organized, structured, and methodical, with the ability to adapt under pressure Calm and pragmatic in fast-moving or high-pressure situations The successful candidate will be responsible for: Being responsible for the overall management of IT outcomes, improving the management of operational tasks, effectively integrating new acquisitions into the model, and adapting approaches to an evolving technical landscape. Having one direct report the IT Operations Coordinator and continuously working with, supporting, and developing them. Acting as the senior day-to-day contact for the MSP, ensuring service levels are being achieved and performance issues are being addressed. Managing escalation processes for incidents, major outages, and recurring issues, ensuring root cause analysis and continual service improvement. Leading regular operational reviews with the MSP to monitor quality, performance, and user experience. Championing user satisfaction and evolving processes to ensure IT is contributing to an excellent employee experience. Owning IT budget tracking and forecasting, working with the Finance department and the Director of Transformation and Technology to manage spend across hardware, software, and supplier contracts. Reviewing and approving quotes, renewals, and supplier invoices to ensure value and accuracy. Maintaining visibility of software licensing, cloud subscriptions, and support contracts, ensuring compliance and cost efficiency. Contributing to IT cost-saving initiatives and vendor negotiations. Acting as the IT oversight point of contact for acquisitions, ensuring new entities are being integrated efficiently into the companys technology stack and standards. Liaising with acquisition leads to assess IT readiness and integration timelines. Supporting the wider transformation programme through structured coordination and planning. Providing leadership and support to IT operations and coordinating team members, ensuring clear objectives and development plans. Working collaboratively with UK-based counterparts to ensure aligned standards, shared practices, and continuity of coverage. Building a positive, proactive culture that values accountability and continuous improvement. Covering coordination tasks during leave periods to maintain user experience levels. Maintaining consistent IT process documentation and adherence to internal policies and controls. Identifying opportunities to streamline and automate IT workflows. Tracking and managing key performance metrics for IT service delivery, cost, and risk. Ensuring IT activities are aligning with group security, compliance, and business continuity expectations. Please note that subsequent to the screening and shortlisting process, all further communication will be entered into only with the shortlisted candidates. If you do not receive any feedback from us within 2 weeks of applying, please consider your application unsuccessful.