Job Description
Stellenbosch – Western Cape – South Africa
- Complete assigned tasks and keep ticket system updated with progress.
- Provide support in person, via phone & remote connection.
- Travel to local sites, using pool vehicle, to provide on-site support.
- Hardware – Install, setup, configure & troubleshoot faults.
- Software – Install, setup, configure. Troubleshoot faults with provider.
- Networking Install, repair, configure & troubleshoot.
- Escalate priority, unresolved or repeated tickets.
- User training and assistance with boardroom connections.
- Product research and purchasing.
- Stock control – capture, allocate, collect and stock take.
- Various admin duties including capturing, reporting, document and record management.
- Must be able to work flexi-hours when required.
- Completing tickets within reasonable time.
- Accuracy of fully completed installations.
- Ensuring tickets are resolved fully and dont need to be reopened.
- Report problems and improvements to manager.
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