Job Description: The Project Engineer Team Lead plays a pivotal role in leading a team of skilled engineers to deliver complex and innovative technology projects for our clients. This position combines strong technical expertise with people leadership, project oversight, and cross-functional collaboration to ensure consistent, high-quality outcomes. You will serve as the escalation point for complex technical issues, guide the successful execution of projects, and drive continuous improvement across engineering processes and team performance. The ideal candidate has at least 5 years of hands-on engineering experience and 2 years of leadership or team coordination, preferably within a Managed Services Provider (MSP) environment. Job Responsibilities: Lead and mentor a team of Project Engineers, ensuring individual development and collective success. Oversee and coordinate the execution of technology projects, ensuring delivery on time, within scope, and above client expectations. Act as a technical escalation point for complex deployments or troubleshooting. Standardize and improve engineering workflows, documentation practices, and technical quality assurance. Collaborate with Project Managers and stakeholders to align resources and project timelines. Monitor teamwork and performance, providing feedback and identifying training needs. Participate in and, when necessary, lead client-facing meetings and technical reviews. Maintain a hands-on role in key technological implementations and complex configurations. Maintain Billability utilization target of 70% Champion a culture of accountability, knowledge-sharing, and innovation. Job Qualifications: Proven ability to design, implement, and troubleshoot infrastructure solutions, including firewalls, servers, networking, and cloud platforms. Advanced experience with Microsoft technologies, including: Windows Server, Active Directory, DNS/DHCP Hyper-V, Azure AD, EntraID, O365 apps (Teams, SharePoint, OneDrive) Email migration (e.g., on-prem to O365 using BitTitan or similar tools) MDM platforms (Intune, MaaS360) Familiarity with: VMWare ESXi, Nutanix Acropolis Networking hardware (Cisco, Dell), Firewalls (Fortinet, SonicWall), and WAPs (Meraki, Ubiquiti) NAS storage (QNAP, Synology, Dell) Experience using PSA tools (e.g., ConnectWise) and RMM platforms (e.g., Automate, Kaseya) is preferred. Job Requirements: A home office set up that meets the following: Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer. Internet: Stable internet connection with at least 5 Mbps download and upload speeds. Audio Equipment: A quality headset with a noise-cancellation feature for meetings. Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. Webcam: An HD webcam for video calls. 2nd Monitor UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) A very strong cultural fit the ITS way (Our core values will be discussed during the interview) Excellent command of the English language both spoken and written Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) Able to pass our online behavior and cognitive assessments. Preferably, at least two of the following certifications: CompTIA A, CompTIA Network, CompTIA Security, 3cx Basic Certified Engineer. Able to provide NBI Clearance (for PH applicants). Compensation: Pay rate starts at $16.88/hr and may vary by experience and location. Benefits: Comprehensive Health Plans / HMO (Employee & Dependent/s) Life Insurance Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Night Shift Bonus Salary Advancement/Loan Health & Wellness Program Company-paid training and certification
