Responsibilities Updating of rollover spreadsheet and inform admission and finance departments Send out orientation letters to new students on behalf of SRM and advise of any students emails that would have bounced back to alternative email Supply list of students names for tablets allocation by Student Support Advisor Obtain attendance numbers from classes and load on the CRM Manage At Risk students trackers and share trackers with Student Support Advisor and Student Relationship Managers Ensure that all assignments received are loaded onto the portal Understand and adhere to all academic delivery processes and procedures and be able to communicate all aspects of these to students